Hodusoft
MARCH 6, 2024
Here comes the role of an unsung hero, known as BPO (Business Process Outsourcing), revolutionizing the way e-commerce companies provide customer support services. BPOs can be a game-changer for businesses that strive to enhance their core competencies and boost their ROI.
Select VoiceCom Blog
NOVEMBER 17, 2022
One way to ensure quality among customer service employees is to track and measure the team’s performance with metrics and key performance indicators (KPIs). Here, the guide lists everything you need to know about metrics and KPIs to ensure your goals are on track. What are Call Centre Metrics & KPIs?
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Hodusoft
OCTOBER 19, 2023
10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. They help manage customer interactions by serving as the initial point of contact. million in 2022 to US$34, 570.73 from 2023 to 2028.
TeleDirect
DECEMBER 14, 2023
How do we manage this as a national business process outsourcer? Let’s explore our integrated technology stack and how it benefits your business. Call centers started with using traditional phone lines, which morphed into VoiP and interactive voice response (IVR).
Talkdesk
SEPTEMBER 8, 2020
Minimize the abandon rate Data indicates that the post-IVR abandon rate for the healthcare sector is about 7%. Oftentimes, consumers simply don’t want to wait on hold after having navigated a confusing IVR system. Ensure that your IVR is optimized to help minimize your abandonment rate.
Global Response
FEBRUARY 13, 2022
In this article, we’ll break down exactly what a BPO call center does, some of the pros and cons of BPO call centers, the difference between BPO and KPO, and, finally, how to choose the right BPO call center for your business. BPO can also include other functions that may be outsourced, such as accounting, human resources and so on.
Global Response
MARCH 20, 2023
Are your call center interactions taking too long? Although average handle time might seem like a small—and primarily internal—metric, it can make a big difference on customer satisfaction. Analysis tools such as speech analytics, AI, operational measurements and so on can help you pinpoint bottlenecks in your process.
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