Call Center Pros

OCTOBER 15, 2018

For every business, it is essential to have a technical support team. They believe that employing technical support would be costly and they might not need it. It is vital to provide your customers with the world-class tech support for gaining their trust and for maintaining high client retention rate.

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JustCall

JANUARY 18, 2023

Your business can go from good to great with the help of new and modern ways to manage operations. Business process outsourcing (BPO), which grew out of BPM, can make this kind of change possible if it is done carefully and with a good vendor. . Technical support. What is A BPO? . Help desk services.

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Global Response

DECEMBER 21, 2023

In this article, we’ll break down what you need to know about help desk outsourcing and how to make it work for you. Understanding Help Desk Outsourcing What exactly is help desk outsourcing? Help desk outsourcing isn’t your run-of-the-mill customer service or customer support outsourcing.

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Global Response

JANUARY 31, 2024

That’s precisely why so many companies are outsourcing tech support. Let’s look into the benefits and challenges of outsourcing remote work tech support to understand it better. But it’s easy to scale outsourced technical support services.

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outsourcing Technical Support Best practices Education 62

Global Response

JANUARY 9, 2023

B2B customer service typically involves talking to representatives on behalf of a company, rather than individual purchasers themselves. To understand how to do B2B customer service well, we need to first understand the similarities and differences to B2C customer service, so we can understand the implications of each.

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Select VoiceCom Blog

NOVEMBER 20, 2022

HubSpot found that around 42% of service-oriented businesses utilise help desk systems, and 86% reported improved team productivity. These outsourced business services are becoming more competitive through the years, resulting in more cutting-edge features and packages following outsourcing trends on management systems.

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TeleDirect

AUGUST 23, 2019

Customer service doesn’t always adhere to a strict 9 to 5 schedule. Just some of the customer service demands today include: Round-the-clock feedback. Bad customer service drives away clients and diminishes your brand. Handling customer complaints. Providing technical support. Making outbound calls.

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