Call Experts
SEPTEMBER 30, 2021
As the temperature drops outside, your business can face various challenges, and winter contact center services keep your business up and running no matter the weather. . Power outages, snowy and ice-covered roads, and dangerous temperatures can significantly impact your business operations during the winter months.
Call Center Weekly
NOVEMBER 26, 2018
This is especially true in large contact centers and back office organizations given their high human density, spontaneous growth requirements, increasing competition and turbulent levels of employee attrition. For example, they post all open positions, especially back office and contact center agents. the Philippines).
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Balto
AUGUST 10, 2022
Shifting budgets to stay competitive is a natural — if not essential — survival tactic during difficult financial times, but be wary of cutting into the business functions, like your contact center, that have an outsized impact on your customers. . Our smallest represented industry was BPO, 0.28%.
Balto
SEPTEMBER 16, 2022
In our most recent report on how to recession-proof your contact center, we found that executives who viewed their contact center as a waste of resources had nearly 3x the agent churn compared to those that did not, as well as lower NPS and CSAT scores across the board. Value perception (1-5) vs. agent churn rate.
COPC
APRIL 19, 2022
Twenty director and supervisor-level Express International employees completed COPC® Contact Center Management training.?? . The individual-level COPC Contact Center Management training improves customer experience operations based on the ? ’s training and certification. Organizations worldwide depend on COPC Inc.
Outsource Consultants
SEPTEMBER 12, 2018
We have seen a demand for nearshore contact center outsourcing locations. These mid-market nearshore contact centers offer a great culture, better CX scores and have the languages covered all with a lower cost delivery model (Up to 50% off U.S. These locations are hidden gems that can offer great value.
CSM Magazine
DECEMBER 15, 2015
CGS, a global provider of business applications, enterprise learning and outsourcing services, has announced the acquisition of Mas Cerca Contact Center, the Chile-based business process outsourcing (BPO) provider.
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