Cisco - Contact Center

FEBRUARY 1, 2021

Join renowned contact center industry analyst Sheila McGee-Smith and Cisco Contact Center VP/GM Omar Tawakol for a live stream on February 3, 2021, as they discuss five essential elements for the contact center platform of the future, and how Webex Contact Center delivers these.

Contact Center 104

Contact Center Transportation Customer Experience Wireless 104

Cisco - Contact Center

FEBRUARY 27, 2024

The rapid rollout of 5G technology has marked a historic milestone in the evolution of mobile connectivity. According to research firm Omdia , 5G subscriptions surged from 1.4 billion in the middle of… Read more on Cisco Blogs

Transportation 90

Transportation Technology Wireless 90

Cisco - Contact Center

APRIL 27, 2023

As climate change and the potential to facilitate a transition to a low-carbon economy are becoming a centerstage conundrum across the globe, there is an important focus on decarbonizing the… Read more on Cisco Blogs

Transportation 77

Transportation 77

Talkdesk

DECEMBER 10, 2020

Migrating a contact center to the cloud can drive your digital transformation program forward. Identify the business opportunity Before building a case, consider the impact of moving to a cloud contact center for your business. Read on to learn exactly how to do that. Think about the benefits (e.g.,

Cloud contact 115

Cloud contact Contact Center Transportation contact center solutions 115

Cisco - Contact Center

NOVEMBER 20, 2023

Cisco recently attended Smart City Expo World Congress in Barcelona, Spain where 25,000 attendees from 800 cities came together with a common purpose, to move cities towards a better future. Cisco’s b… Read more on Cisco Blogs

Transportation 61

Transportation Enterprise 61

Playvox

AUGUST 30, 2022

Here’s an alarming statistic: More than half (56%) of contact center agents say they’d think about leaving their jobs if they couldn’t work remotely. Related Article: The Great Resignation: How to Retain Your Contact Center Agents. Remote work isn’t without its challenges for you as a contact center leader.

Contact Center 84

Contact Center Transportation Management Feedback 84

Cisco - Contact Center

NOVEMBER 26, 2019

Formula one driving has a few things in common with a call center. There are important elements to racing that apply to running a contact center. For thousands of years, mankind found ways of transporting themselves for survival. So where are the boundaries in a contact center? What’s behind this obsession?

Contact Center 96

Contact Center contact center solutions Transportation Government 96

Call Experts

SEPTEMBER 30, 2021

As the temperature drops outside, your business can face various challenges, and winter contact center services keep your business up and running no matter the weather. . How Winter Contact Center Services Can Help Transportation and Trucking Businesses. Essential Businesses Need Contact Center Support Now.

Contact Center 52

Contact Center Transportation Business Process Outsourcing Call flow 52

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. We will also discuss why customer data privacy and security matter for contact centers.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

Cisco - Contact Center

APRIL 12, 2023

We are delighted to have Steve Bowles, Director Cyber and Physical Security at 360 Network Solutions as guest blogger on our channel. Gwinnett County has been one of the fastest growing counties… Read more on Cisco Blogs

Transportation 78

Transportation Engineering 78

Cisco - Contact Center

JULY 26, 2023

Network connectivity for roadway devices is increasingly important as traffic engineers are tasked with connecting new devices and systems, along with existing infrastructure, as part of an… Read more on Cisco Blogs

Transportation 52

Transportation Engineering 52

CX Global Media

MAY 15, 2017

The report “Cloud-Based Contact Center Market by Solution (Dialers, Reporting, and analytics), Service (Professional and Managed), Application, Deployment Model, Organization size, Industry vertical, and Region by MarketsandMarkets states that This is a Compound Annual Growth Rate (CAGR) of 23.6%. Cli c k to Tweet.

Contact center software 120

Contact center software Cloud contact Contact Center Transportation 120

Talkdesk

JUNE 5, 2019

Talkdesk customer Via Transportation, Inc. is a transportation network company and real-time ridesharing company headquartered in New York City. Talkdesk’s well-known reputation as an easy-to-use and customizable contact center solution cemented it as the clear choice for Via.

Transportation 46

Transportation Customer Service contact center solutions Contact Center 46

Call Center Weekly

NOVEMBER 26, 2018

This is especially true in large contact centers and back office organizations given their high human density, spontaneous growth requirements, increasing competition and turbulent levels of employee attrition. For example, they post all open positions, especially back office and contact center agents. the Philippines).

Contact Center 169

Contact Center Coaching Business Process Outsourcing Transportation 169

Fonolo

AUGUST 27, 2020

What is the primary purpose of a contact center agent? Both are true, but every contact center agent in the world must adhere to creating an exceptional customer experience. ” Every contact center agent will inevitably run into customers who are asking for something that you cannot do for them.

Contact Center 135

Contact Center Transportation Construction Customer Experience 135

Noble Systems

MARCH 20, 2020

It is a challenging time for all of us and many contact centers will be facing difficult decisions regarding the safety and well-being of their staff. Most cloud contact center solutions will be able to provide remote configuration with a web-based agent desktop and web-based system management and configuration.

Contact Center 82

Contact Center voip Gamification Government 82

DMG Consulting

MARCH 18, 2020

Managing Contact Centers Through the COVID-19 Pandemic. Employees, particularly those who are paid an hourly wage when they show up and are not paid at all when they don’t, which is the case for many contact center agents, are facing a tough decision. This is DMG’s second column on the COVID-19 pandemic.

Contact Center 100

Contact Center Management Government Transportation 100

Playvox

OCTOBER 18, 2022

There’s a storm brewing in customer service centers, and the aftermath could create some big challenges for contact center management. But only 40% of support center managers we talked to said they were planning to continue remote work in 2022. The State of Remote Work in Contact Centers.

Contact Center 69

Contact Center Management Coaching contact center workforce 69

Balto

AUGUST 10, 2022

Shifting budgets to stay competitive is a natural — if not essential — survival tactic during difficult financial times, but be wary of cutting into the business functions, like your contact center, that have an outsized impact on your customers. . Our smallest represented industry was BPO, 0.28%.

Contact Center 52

Contact Center Real estate Telecommunications Coaching 52

Cisco - Contact Center

JUNE 1, 2023

This blog was co-authored by Patricia Martinez. Let’s go and celebrate all your wins and achievements! We welcome you to join us at Cisco Live 2023 to collaborate and share insight on ways we can s… Read more on Cisco Blogs

Transportation 52

Transportation 52

Tethr

MARCH 17, 2020

If you operate contact centers, especially in healthcare, government, travel, financial services and hospitality, your day-to-day life has been utterly shaken. There has been an enormous spike in customer contacts in most industries since the COVID-19 outbreak. Decide how to handle increased call volumes.

Contact Center 75

Contact Center Transportation Call Center Contact center software 75

NobelBiz

FEBRUARY 22, 2023

Contact centers and almost no industry has been spared, as working habits, job schedules, communication patterns and technologies have all been altered drastically. As a result, the tools, technology, and procedures that contact centers will need to adapt to hybrid work patterns that must be carefully evaluated.

Contact Center 52

Contact Center Transportation Technology Management 52

NobelBiz

FEBRUARY 22, 2023

Contact centers and almost no industry has been spared, as working habits, job schedules, communication patterns and technologies have all been altered drastically. As a result, the tools, technology, and procedures that contact centers will need to adapt to hybrid work patterns that must be carefully evaluated.

Contact Center 52

Contact Center Transportation Technology Management 52

Balto

SEPTEMBER 16, 2022

In our most recent report on how to recession-proof your contact center, we found that executives who viewed their contact center as a waste of resources had nearly 3x the agent churn compared to those that did not, as well as lower NPS and CSAT scores across the board. Value perception (1-5) vs. agent churn rate.

Contact Center 52

Contact Center Real estate Business Process Outsourcing Transportation 52

NICE inContact

JULY 1, 2019

About 800,000 of these interactions are handled each year by Swedish Rail’s 200 advisors, working from two contact center locations about 100 kilometers apart. But physical distance wasn’t the only thing separating the two contact center locations.

Contact Center 56

Contact Center Transportation Cloud contact Government 56

Cisco - Contact Center

JUNE 27, 2023

Today’s transportation blog is guest authored by Alex Clark , Cisco IIoT Transportation Industry Specialist The International Air Transport Association ( IATA ) recently reported that global air traffic … Read more on Cisco Blogs

Transportation 77

Transportation 77

DMG Consulting

APRIL 20, 2020

What’s New in the World of Contact Center WFM. With so much going on in the world and many “fires” to put out, it’s tough to think about the future of our contact centers. The most important task for contact center leaders is to take care of their employees. By Donna Fluss.

Contact Center 48

Contact Center contact center workforce Transportation Analytics 48

Cisco - Contact Center

OCTOBER 4, 2023

At Cisco, we are building the bridge between our customer’s desired business outcomes and our technology that enables them. To help us do this effectively, we have developed an interactive, ind… Read more on Cisco Blogs

Transportation 40

Transportation Technology 40

AWS Machine Learning

MARCH 31, 2023

Government departments and businesses operate contact centers to connect with their communities, enabling citizens and customers to call to make appointments, request services, and sometimes just ask a question. Currently, customers can interact with the contact center via voice and chat channels.

Virtual Agent 81

Virtual Agent Self service Transportation Customer Experience 81

Monet Software

FEBRUARY 19, 2019

We often say that contact centers are on the front line of customer service. One article we found reports that incidents of fraud at contact centers rose more than 100% in 2017 over the previous year. What security steps have you taken at your contact center to protect your customers?

Contact Center 63

Contact Center Transportation Education Technology 63

Avaya

MAY 4, 2016

One of the leading organizations in the area of customer care, winning multiple awards for its contact centre operations including a Hamdan bin Mohammed Smart Government Award, is the Roads & Transport Authority (RTA). With Avaya Aura, RTA is now using the most recent software to increase the efficiency of the contact centre.

Transportation 44

Transportation Interactive Voice Response Government Customer Care 44

BlueOcean

DECEMBER 16, 2019

While so many of us are off celebrating the festive season for days at a time, there are scores of people on the frontlines working to keep everything running smoothly in industries ranging from health care, to transportation, to broadcasting to, yes, customer care. at Blue Ocean. Constant and Effective Communication.

Contact Center 62

Contact Center Morale Gamification Transportation 62

Balto

FEBRUARY 6, 2023

With year-over-year attrition rates reaching 45% or above , the contact center can seem like a transient job. But in reality, we found that while many people leave within their first year, a majority of tenured agents spend longer in the contact center than they originally planned — and they’re happy to have done so.

Contact Center 52

Contact Center Coaching Surveys Scripts 52

Talkdesk

MAY 5, 2020

Today, with the increasing adoption of remote work, the idea of the “traditional” contact center is rapidly evolving. You, a freshly-minted contact center agent, are able to work from anywhere, logging into your contact center software to help customers wherever they are. What to expect when you’re working?

Contact Center 57

Contact Center Contact center software Transportation Finance 57

DMG Consulting

MARCH 9, 2020

Tips for Mitigating the Impact of Pandemics on Contact Centers. Companies in general, and contact centers and other service organizations in particular, need to be prepared to keep operating, even if their region is stricken by a pandemic. By Donna Fluss. View this document on the publisher’s website.

Contact Center 59

Contact Center Healthcare Transportation Self service 59

Outsource Consultants

OCTOBER 23, 2018

Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.

outsourcing 59

outsourcing Contact Center Automotive Real estate 59