JivoChat

JULY 20, 2021

People have a lot of options these days, so if you don’t have good customer retention strategies , your business won’t be as stable or profitable. It costs five times as much to win a new customer as it does to retain an existing one. In this post, we’ll reveal why you should start focusing on customer retention and when.

Customer retention 52

Customer retention Gamification Education Self service 52

Comm100

FEBRUARY 6, 2023

To humanize your digital customer experience, you need to map your client’s journey. Customers typically engage with your brand on different touchpoints. Some will want their issues addressed on other channels, from chatbots, social media, voice calls, or video calls. that can help answer customers’ questions.

Customer Experience 82

Customer Experience Brand ambassadors Self service Chatbots 82

Inbenta

JUNE 30, 2022

Three examples of proactive support Proactive chatbots can give brands a competitive edge. Proactive support is an approach that requires helping customers before they need to contact your support team. These included Net Promoter Scores (NPS) and Customer Satisfaction Scores (CSAT). Build customer loyalty.

Customer Support 52

Customer Support Chatbots Brand ambassadors Engineering 52

Win the Customer

NOVEMBER 6, 2020

This is strange because gathering customer feedback doesn’t cost much. Feedback boxes, surveys, usability tests, and reviews are good examples of gathering customer feedback. Improve Customer Support. Your customers should access support within the shortest time possible. Reward Your Customers.

Customer Experience 85

Customer Experience Brand ambassadors Feedback Customer retention 85

JivoChat

APRIL 8, 2021

The more you can facilitate a smooth customer journey and enjoyable experience, the more likely it is people will complete purchases—and return for more. Increase Customer Retention. Here’s something to think about: Customer retention is five times cheaper than acquisition. Acquire Loyal Brand Ambassadors.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52

Win the Customer

NOVEMBER 6, 2020

This is strange because gathering customer feedback doesn’t cost much. Feedback boxes, surveys, usability tests, and reviews are good examples of gathering customer feedback. Improve Customer Support Your customers should access support within the shortest time possible.

Customer Experience 52

Customer Experience Brand ambassadors Feedback Surveys 52

Solvvy

OCTOBER 25, 2022

Knowing how satisfied your customer base is with your business overall is valuable information. While overall satisfaction provides insights into customer loyalty and future purchases, it also gives you an idea of the “brand ambassadors” engaged in word-of-mouth marketing. . Customer service KPIs include: .

Surveys 62

Surveys Benchmark Metrics Brand ambassadors 62