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Hero Digital
NOVEMBER 12, 2018
With a robust CMS, intranet content can be easily updated and by a wider employee audience, allowing departments and locality offices to self-publish content like event announcements and seat maps. There’s no excuse for a poor digital experience for your employees when you wouldn’t create one for your customers. .
NICE inContact
SEPTEMBER 27, 2019
With an outdated, on-premises Cisco call center system, Empire Today was facing a $1 million price tag to upgrade to modern functionality. More employee engagement, Check, check. The post Empire Today Moves to CXone, an Easy Decision appeared first on NICE inContact Blog. Empire Today now? Improved efficiency.
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aircall
MARCH 16, 2022
Once your customer is on the line, you also need features that help agents build empathetic connections quickly: Tagging the call, for example, “Finance” or “Tech issues”, can make it simpler to track queries and resolve complex issues. The post The Ultimate Tech Stack for Customer-Centric Support Teams appeared first on Aircall Blog.
aircall
MAY 19, 2017
Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.
Call Experts
DECEMBER 18, 2019
AI-powered automated phone lines are designed to assess the reasons and results of customer engagements effectively. Engagements must be tagged to understand how to optimize routing and save customers' time. More Blogs Menu. 6 Key Benefits of Employee Call Off Lines. Data matters. Listen and optimize.
Eptica
FEBRUARY 1, 2017
For the benefit of blog readers, can you give us some more detail on what you are seeing happening in the market? The golden triangle of an effective customer relationship rests on customer understanding, employee engagement and technology performance. Eptica: How do digital technologies change consumer behavior?
aircall
MAY 19, 2017
Employee engagement. Regularly gauging employee satisfaction and engagement is an often neglected in favor of more revenue-driven performance metrics. However, engaged employees perform better: they’re more focused on the right deals, more persistent, more effective, and generally on top of their game.
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