tag contact-center-thought-leaders Blog Related Topics 
Outsource Consultants
OCTOBER 13, 2020
If you read the blog title and thought, “Great! In short, The Philippines, the long-standing leader in offshore outsourcing, is facing some real hurdles to regaining full-service continuity and scale. Offshore call centers have been the gold standard for some time, and The Philippines chief among them.
Call Experts
DECEMBER 18, 2019
Engagements must be tagged to understand how to optimize routing and save customers' time. Call Experts is a complete contact center offering customer support through live agent experiences with omnichannel management and AI-powered automated solutions. More Blogs Menu. More Blogs Menu. Data matters.
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Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? In the modern contact center, these ARE customer experience metrics. Click here to read the original. Average Handle Time (AHT).
aircall
MARCH 16, 2018
Our 2018 customer support strategy survey was sent to 475 industry leaders. Aside from two or three responders who, above all else, lamented the current state of politics, most customer support leaders described similar ambitions regarding positive changes in 2018. Some questions were straightforward. What is your annual budget?
aircall
MARCH 17, 2021
With the evolution of technology and changes in the marketplace, sales leaders have shifted their thinking about the best ways to leverage sales planning for success. Thought leadership and the notion of client advocacy when making inbound calls and outbound calls are now generally accepted as the best sales call planning practices.
LiveChat
NOVEMBER 16, 2018
The last decade has been defined by the customer becoming the center of nearly every business initiative. Content may be of many different types – blog posts, videos, white papers, case studies, and more. is definitely the blog post. What do your blog posts do? Do they spread your brand message?
Vistio
FEBRUARY 1, 2022
With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Jenny has been recognized as a leader in the CX industry, including The ICMI Top 25 Thought Leaders and the 2019/2020 CloudCherry CX Influencer Champion award.
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