tag call-center-spikes Blog Related Topics 
Mindtouch
JANUARY 31, 2018
This is especially true for customer help centers, where holiday madness is typically accompanied by a seasonal spike in support tickets. According to the Marchex Institute, inbound call volumes increased 16 percent on average. Not only that, but there was an 11% spike in abandoned calls. And guess what?
USAN
JUNE 14, 2022
Contact center turnover rates have historically been high. Couple that with the spike in attrition rates across the country (and the world), and the problem becomes even more serious. These factors create more opportunities for agents looking to leave the contact center industry. What is causing the increasing agent churn?
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aircall
DECEMBER 15, 2017
For those in-the-know, we’re talkin’ about detailed analytics — sophisticated reporting tools that weren’t even conceivable to sales directors, customer service managers, or call center supervisors five years ago. For example, maybe you notice customers are less likely to call during standard business hours.
aircall
OCTOBER 24, 2017
In fact, two out of three will hang up the phone if a human hasn’t responded to their call within two minutes. And you don’t need me to explain the consequences of those abandoned calls. Start by looking at your call volumes and wait times from the past few months. You’ll never find a solution to a problem you don’t understand.
aircall
MARCH 23, 2018
Two weeks later, that same customer may choose to call-in. Notes, messages, and data (such as call recordings) will automatically be added to a customer’s profile. Your CRM was integrated with your communication channels, and your well-trained agents used call tags to properly document inquiries.
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? In the modern contact center, these ARE customer experience metrics. Most customers don’t want to call anyway. Average Handle Time (AHT).
Spearline
AUGUST 24, 2022
In this blog we will learn how to watch for that swerve and build WebRTC media muscle by controlling the complaint and employing our best wrestling moves on the shifty. The tag-team. As we touched upon in the introduction, WebRTC media quality variables are a disparate tag-team composed of both the submissive and the slippery.
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