Eptica

JULY 29, 2016

Date: Friday, July 29, 2016 The importance of the Knowledge Manager to customer service success. Author: Dharmesh Ghedia In my previous blog I outlined how important knowledge is to successfully deliver customer service , and how to overcome the challenges of creating a centralized, multichannel knowledge base.

Management 50

Management Customer Service Multichannel Best practices 50

aircall

SEPTEMBER 28, 2022

Businesses gravitate to power dialers because of their ability to adapt, customize and personalize the calling experience. It puts exemplary customer service back into the telemarketing process through personalized, quality, and intentional conversations. . They automatically select leads with a higher likelihood of conversion.

Telemarketing 62

Telemarketing Sales Government Analytics 62

AWS Machine Learning

OCTOBER 17, 2023

At Amazon Web Services (AWS) , not only are we passionate about providing customers with a variety of comprehensive technical solutions, but we’re also keen on deeply understanding our customers’ business processes. This method is called working backwards at AWS. Project background Milk is a nutritious beverage.

Technology 102

Technology Biotechnology Engineering Consulting 102

Comm100

NOVEMBER 6, 2017

Social media is a modern day holy grail for businesses: should your company achieve a successful social media strategy, the promise is happiness (for you and your customers), abundance (of engagement and incoming cash flow), and longevity (of your corporation… social media is, after all, a major driver of what keeps businesses relevant nowadays).

Customer Service 61

Customer Service Airlines Accountability Marketing 61