product ai-call-transcription-summary 
Cisco - Contact Center
AUGUST 3, 2020
This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub.
AWS Machine Learning
DECEMBER 21, 2023
Rapid innovation and improvement in generative AI has captured our mind and attention and as per McKinsey & Company’s estimate , applying generative AI to customer care functions could increase productivity at a value ranging from 30–45% of current function costs.
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ChurnZero
MARCH 10, 2023
Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.
Cisco - Contact Center
FEBRUARY 18, 2020
Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.
ChurnZero
MARCH 10, 2023
Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.
Cisco - Contact Center
JANUARY 27, 2020
Their survey of 362 firms found that although 80% of the firms believed that they delivered a “superior service” only 8% of the firm’s customers believed that. In our own Cisco survey of 700 contact center executives across 7 countries, 79% agreed that customer experience has a significant impact on business results.
3CLogic
JANUARY 24, 2024
As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space. Why should you consider using AI in your contact center?
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