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Five tips on AI prompt writing (with real world Customer Success examples)

ChurnZero

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Scripts 98
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Five tips on AI prompt writing (with real world Customer Success examples)

ChurnZero

Are you interested in using AI to make your Customer Success job easier? By the end of this post, you’ll have the confidence and knowledge to create effective CS AI prompts. It was a team effort (strong prompts and follow-up instructions on our end, quick and accurate copy on CS AI’s end) and included some minor editing tweaks.

Scripts 75
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Cisco Receives 2020 Contact Center Technology Award from CUSTOMER Magazine

Cisco - Contact Center

This open platform architecture enables our customers to easily add and integrate with advanced cloud applications such as AI-based virtual agents, advanced data analytics, workforce optimization, and other Webex applications, including Webex Experience Management, Webex Calling, and Webex Control Hub.

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Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5

Cisco - Contact Center

Many of our customers across the globe and from many industries have shared with us their struggle to balance the need for innovation with cloud-based capabilities powered by artificial intelligence (AI) to stay competitive while maximizing their valuable on-premises contact center investments in people, process, and technology.

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Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences

Cisco - Contact Center

Their survey of 362 firms found that although 80% of the firms believed that they delivered a “superior service” only 8% of the firm’s customers believed that. In our own Cisco survey of 700 contact center executives across 7 countries, 79% agreed that customer experience has a significant impact on business results.

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Call Sentiment: How to Use ChatGPT LLM Solutions for Assessing Client / Customer Sentiment

SmartKarrot

That’s how you can work on the product and make improvements where ever necessary. These intelligent tools analyze call sentiment and further provide valuable insights into how your customers/clients perceive your business and its offerings. And this is where call sentiment enters the scene.

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Overcoming common contact center challenges with generative AI and Amazon SageMaker Canvas

AWS Machine Learning

Rapid innovation and improvement in generative AI has captured our mind and attention and as per McKinsey & Company’s estimate , applying generative AI to customer care functions could increase productivity at a value ranging from 30–45% of current function costs.