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aircall
JANUARY 11, 2023
Built In today announced that Aircall was honored in its 2023 Best Places to Work Awards. Specifically, Aircall earned a place on the 100 Best Hybrid Places to Work. These winners set the stage for a human-centered future of work, and we can’t wait to see that future unfold.” .
Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . When we look back at the customer support industry in 2010, we see a very different beast to the one we work in today. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Shep Hyken.
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Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Tyler Riddell.
ChurnZero
FEBRUARY 4, 2022
Are you facing a project like a merger or acquisition that requires you to work with new investors or existing investors in a new capacity? And while these stories contain new and valuable points of view, investors end up missing the message because it hasn’t been adapted for them. What metrics do investors care about?
Vistio
FEBRUARY 1, 2022
With over 16 years of building and leading customer service and experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Jenny has been recognized as a leader in the CX industry, including The ICMI Top 25 Thought Leaders and the 2019/2020 CloudCherry CX Influencer Champion award.
Netomi
JANUARY 5, 2022
So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He’s the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast. Adrian Swinscoe.
Branch Mesenger
MAY 29, 2018
Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. She pioneered the Chief Customer Officer role and has deeply applied her experience in writing and research from time spent working at companies including Allstate, Coldwell Banker, and Microsoft. I've been doing this work for almost 35 years.
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