ProProfs Blog

JUNE 30, 2020

“People don’t care how much you know until they know how much you care”. It’s not the amount of knowledge you are willing to offer, but the efforts you wish to take to keep your customers satisfied and loyal to your brand. Create a positive customer-centric culture amidst the support team. Theodore Roosevelt.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Education Services Group

MAY 6, 2021

In part one of this two-part series , I shared the five secondary effects of churn on your organization. I discussed the reality that churn impacts more than just your bottom line, including these very real potential consequences for your brand: 1. Top 10 actions to reduce your company’s churn. #1 Employee anxiety.

Accountability 92

Accountability Construction SaaS Sales 92

ProProfs Blog

DECEMBER 23, 2019

In spite of such efforts, why do you see so many businesses struggling to get customer centricity on track? In the face of such hurdles, how do you build a customer centric culture ? If you were to answer a question, “What is that one thing that customers hate the most? . What would you say? But what is customer centricity ?

Customer centricity 144

Customer centricity Journey mapping Surveys Feedback 144

Vistio

JULY 11, 2022

Let’s start out with just learning a little bit about your background. Let’s start out with just learning a little bit about your background. Can you give our listeners and readers some insight into your background, where you started and how you got to where you are today? Absolutely Hailey.

Technology 52

Technology Self service Contact Center Analytics 52

Kapta Customer Success

JANUARY 31, 2018

We sat down to talk about Customer Success, Key Account Management, and how to drive real success with your most important clients. In this interview, you will learn: How to build proactive Customer Success Plans. Why it’s important for Customer Success teams to be prescriptive with their clients. A CX Consulting.

Accountability 45

Accountability SaaS Consulting Consulting 45

Branch Mesenger

MARCH 20, 2018

How independents and brick-and-mortar are thriving with customer service. How bookstores are building community and using in-store experiences to bring back readers. How one hardware store goes above and beyond to deliver exceptional service. How one hardware store goes above and beyond to deliver exceptional service.

Customer Service 48

Customer Service Airlines Technology Upselling 48

ProProfs Blog

DECEMBER 21, 2020

What’s that one thing you’d like to change about your business? If it’s to avoid seeing customers leave your business, then you aren’t alone in this. If that’s your hiccup, then we’re here to help you out. Here’s how you can find out the customer churn rate for your business. There’s a lot more to this. Tweet this.

Surveys 148

Surveys Benchmark Feedback Sales 148