VocalCom

JULY 3, 2017

Offer peer training and gamification. Gamification can also be a fun way to encourage healthy competition during training practices. Supervisors should use examples of actual customer service interactions in the call center to demonstrate the strengths and weaknesses of each interaction.

Call Center 48

Call Center Average Handle Time Gamification Brand ambassadors 48

Hodusoft

AUGUST 9, 2023

Improving Customer Service in BPOs with Multi-Tenant Contact Center Software Noted management guru Peter F. That’s the power of multi-tenant contact center software for BPOs! What is Multi-tenant Contact Center Software? Imagine an office building called the contact center.

Contact center software 52

Contact center software Contact Center Customer Service Agent burnout 52

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

OCTOBER 9, 2017

Gamification is a great tool for motivating agents and boosting their productivity. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences.

Sales 48

Sales Scripts Contact center software Gamification 48

VocalCom

AUGUST 14, 2017

Using creative ways to train agents, such as gamification or fun offsite activities, helps them foster a team spirit and understand brand goals. The post 6 Benefits of a Strong Customer Service Culture appeared first on Vocalcom Blog. Through such practices, brands become better organized and are able to deliver exceptional service.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48

Aspect

OCTOBER 19, 2017

It feels like just yesterday we were standing on stage in Orlando announcing the 1 st annual Aspect Contact Center Benchmark (if you missed it here’s the press release ). Companies can provide this type of work environment through proper coaching, gamification, and rewards and recognition for a job well done.

Benchmark 85

Benchmark Interactive Voice Response Gamification Contact Center 85

Balto

NOVEMBER 2, 2023

Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Best practices 98

Best practices Call Center Gamification Contact center software 98

Aspect

JANUARY 21, 2019

So, it’s not surprising that contact center employees, like the rest of the human race, would like to be able to make their lives easier. Unfortunately, the contact center environment has a few more limitations. And happy employees are vital to an effective contact center.

contact center workforce 75

contact center workforce Morale Contact center software Contact Center 75

Integra

MARCH 27, 2020

A Contact Center needs to hit the switch and go over a major system change while having no one noticing what just happened. The key here is the technique the HR teams are implementing more often than not , Gamification; allowing agents to play along and versus each other while performing their daily duties. .

Gamification 93

Gamification voip Contact center software Contact Center 93

JustCall

APRIL 24, 2023

With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well. If your business has specific needs that CallHippo can’t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023.

voip 52

voip CRM Enterprise Call Center 52