Top 10 gamification blogs
Callminer
NOVEMBER 14, 2018
Contact centers need well-defined business goals that are easily tracked with captured speech analytics data. To learn more about gamification, read our top ten blogs below.
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Callminer
NOVEMBER 14, 2018
Contact centers need well-defined business goals that are easily tracked with captured speech analytics data. To learn more about gamification, read our top ten blogs below.
Aspect
JANUARY 17, 2020
According to recent data from Talent LMS, 88% of those surveyed say gamification in the software they use at work makes them happier employees. In fact, a study by CITO Research found that implementing gamification can result in significant improvements. As it turns out, I’m not alone. Some organizations are getting on board.
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NICE inContact
JULY 19, 2019
So why subject your contact center to just one flavor of gamification ? Studies show gamification positively impacts employee engagement, and employee engagement impacts the bottom line. With such clear benefits, incorporating gamification into your performance management program is a win-win situation.
Fonolo
DECEMBER 6, 2022
Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” When it comes to contact center development, what Darnell means is that you must engage. You can’t passively improve a call center. . Call center development is an essential subset of any overall business development plan.
Noble Systems
JANUARY 21, 2019
Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Understanding the sales stages in the Hierarchy of Revenue Needs is the first step toward achieving a highly effective contact center sales team. Gamification uses game mechanics to encourage desired behaviors.
Noble Systems
JULY 1, 2019
In Part 1 of this blog series, we discussed the first three of the top 10 best practices for achieving long-term success with gamification. We noted that in 2019 the overarching trend indicates a “back to basics” approach with an emphasis on the ultimate contact center goal of fostering meaningful connections with consumers.
Noble Systems
JUNE 25, 2019
Gamification is the process of applying game mechanics to non-gamified environments, such as contact center operations. Although launching a gamification program can be easy, keeping the program fresh so that users continue achieving sustainable results requires more attention. Start Small. However, simplicity is best.
Balto
DECEMBER 4, 2023
This blog post is adapted in part from a webinar hosted by Balto featuring Michele Santagata. Every contact center has the capability to add value to their company through customer acquisition. Get Clear on the Goal and Mission of Your Contact Center First, define what you’re trying to accomplish in your contact center.
Noble Systems
DECEMBER 18, 2018
Conventional motivational tactics are no longer effective, whether you manage an enterprise or contact center sales organization. That’s why many companies are turning to gamification to drive behaviors that improve sales effectiveness and achieve world-class status. All of them can be enhanced with gamification.
Real Blue Sky
JULY 12, 2022
In our last blog post , we talked about how employee turnover rate can often be 100%+ annually in a contact center. The contact center is the heartbeat of every company. Advanced Technology in the Contact Center. Incentives and Gamification. The Heartbeat of Every Company. Speech Analytics.
Noble Systems
JULY 11, 2019
In the final part of this three-part blog series, we will discuss the remaining five best practices for achieving long-term success with gamification. To engage users and create a positive experience, good gamification design is essential. Analytics plays an important role in gamification success. Create a Positive UX.
NobelBiz
APRIL 18, 2023
Optimizing team productivity is the key to achieving this goal, and this comprehensive guide will walk you through the steps necessary to unlock your call center’s full potential. What is hyper efficiency in a contact center? A well-calibrated IVR system is the cornerstone for intelligent contact center automation.
Noble Systems
JANUARY 21, 2019
Sales SPIFFs and contests have been used to incentivize contact center agents to sell more for decades. Understanding the sales stages in the Hierarchy of Revenue Needs is the first step toward achieving a highly effective contact center sales team. Gamification uses game mechanics to encourage desired behaviors.
Enghouse Interactive
FEBRUARY 9, 2021
Trends and Realities of Successful Organizations (Blog Series). Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . Blog #3 of 4: Customer-facing agents. Back office support. Subject matter experts. Accessible NOW! Agent Analytics (28.4%
Integra
AUGUST 26, 2019
Learn how we are able to achieve this with our Gamification module. Motivating agents with Gamification appeared first on Contact Center Software - Integra CCS. Keeping agents happy and motivating is today’s challenge and main objective. The post Game on!
USAN
JUNE 14, 2022
Contact center turnover rates have historically been high. These factors create more opportunities for agents looking to leave the contact center industry. These factors create more opportunities for agents looking to leave the contact center industry. Experiment with gamification. First is the U.S.
Spearline
DECEMBER 19, 2022
Many of us are realizing that some of our decisions were a little hasty, while others have come to the realization that their tech stacks are just not sufficient for the still shifting contact center technology sands. They want omnichannel experiences and they are not for turning. It’s an investment but it’s worth the outlay.
NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. To cater to both generations, you need to provide up-to-date communication solutions in your contact center. Gamification is one key way to do so.
Integra
AUGUST 26, 2019
Learn how we are able to achieve this with our Gamification module. Motivating agents with Gamification appeared first on Contact Center Software - Integra CCS. Keeping agents happy and motivating is today’s challenge and main objective. The post Game on!
Fonolo
JANUARY 15, 2019
This goes for contact center managers and agents as well; for them, January is certainly “reach for the stars and crush your goals” month (as is every month!). Today’s digitally-savvy customers have zero tolerance for bad customer experience; this certainly includes their experiences with contact centers.
NICE inContact
AUGUST 23, 2019
Gen-Z was born between 1996 and 2010, with the oldest workers of the era being 23 years of age, and prime entry-level job candidates in your contact center. To cater to both generations, you need to provide up-to-date communication solutions in your contact center. Gamification is one key way to do so.
Noble Systems
FEBRUARY 14, 2019
Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. Getting and keeping contact center employees engaged is foundational to accomplishing this objective.
Fonolo
MAY 17, 2017
Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. 10 Contact Center Technologies You Should Know. Why does contact center technology matter?
Noble Systems
FEBRUARY 14, 2019
Recently, we published a blog on customer-centricity, which refers to creating a culture that places the customer at the core of every business decision a company makes so that their experience at every touchpoint is amazing every time. Getting and keeping contact center employees engaged is foundational to accomplishing this objective.
Fonolo
JANUARY 9, 2019
2018 was a big year for the contact center industry. We’re going to dive into all of the above on our blog this year, along with our usual coverage of industry reports, public company earnings, fun posts about call center life, findings from our sister site OnHoldWith.com , webinars, hangouts, Fonolo news (of course), and more.
Monet Software
MARCH 19, 2020
“Know thyself” is a Greek aphorism, which turns up throughout literary history from Plato to Emerson to self-help blogs. It’s also great advice for call center leaders seeking to enhance employee engagement. It’s rather common for contact center leaders to hoist the “employee engagement project” on a manager or group of supervisors.
Vonage
JULY 22, 2016
And for many of us working in the world of contact centers, we give a lot. In a recent study from Toister Performance Solutions , service expert Jeff Toister evaluated responses from more than 600 contact center agents with 74 percent self-reporting at risk for burnout. Does gamification prevent burnout?
NICE inContact
SEPTEMBER 30, 2019
Hiring remote workers can be a competitive advantage for companies, especially contact centers. But there are a lot of misconceptions about remote workers and how they impact a contact center’s productivity and culture. The technology to establish a successful remote contact center program is available now.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
Noble Systems
AUGUST 1, 2019
By ignoring the signs of agent overload and just considering high attrition as a fact of life in your contact center, you are risking your reputation, and the negative impact to customer satisfaction, customer retention and bottom-line results. This blog is Part 1 of a two-part series. Loss of concentration. Negative attitude.
Fonolo
JANUARY 23, 2019
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two significant deals occurred in the last two weeks, and I didn’t want to wait another year to include them on the list. We continue to see a very active M&A market in the contact center space. September: Vonage Buys NewVoiceMedia.
NICE inContact
JANUARY 23, 2019
The contact center plays a critical role in supporting these efforts: approximately 55 Appriss agents handle more than 30,000 calls monthly, working 24 hours a day, seven days a week, 365 days a year. The contact center takes more calls than a year ago, even with two fewer agents. Read about their amazing results.
Noble Systems
JANUARY 30, 2019
Many of the 2019 trends indicate a “back to basics” approach with an emphasis on the ultimate goal for contact centers — to foster meaningful connections with consumers. After researching several articles, white papers and ebooks on the topic, this blog’s intention is to bring clarity to what the experts are saying.
NobelBiz
FEBRUARY 27, 2024
Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. RELATED ARTICLE What is IVR?
Call Center Weekly
NOVEMBER 8, 2017
From authoring and leading a client success program, to journey mapping, to gamification, to managing a complex contact center, Nate is the guy to do it right and produce results. Follow the leader: LinkedIn | Twitter | Blog.
Monet Software
APRIL 24, 2020
High-speed internet, cloud-based applications and other technologies have opened a new vista for the call center—the remote agents. Most contact centers have had to quickly transition to working from home as a direct effect of COVID-19. No longer is the company limited to the talent pool surrounding the contact center.
NICE inContact
NOVEMBER 6, 2018
Contact center management is hard. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process.
USAN
MAY 10, 2022
Most contact centers have been optimizing the customer experience for years. But for contact centers operating in an age of evolving workplaces and workforces, this is increasingly important. But for contact centers operating in an age of evolving workplaces and workforces, this is increasingly important.
Outsource Consultants
AUGUST 28, 2018
A recent article by Bill Price gives the viewpoint that first contact resolution (FCR) can be the most important contact center metric that drives customer satisfaction. However, it’s often a faulty metric with how contact centers track and report it as a one-size-fits-all piece of data. We can help!
Calabrio
JUNE 17, 2019
As contact center professionals, we all understand the importance of workforce management tools and processes in ensuring that we have enough agents to work each shift. Contact center employees want to ensure that any organization they join will allow them the freedom they require to enjoy this balance. Add Gamification.
Aspect
OCTOBER 23, 2018
While contact center agents might be ready to jump head first into the gig economy, contact center management is a bit more reluctant, and for good reason. This could be merit increment for gamification, different pay rate, or other special incentive. Motivated by access to more hours, or preferred times.
8x8
DECEMBER 4, 2017
I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. And a critical component for developing the best customer experience strategy was making sure contact center agents continually worked on improving their knowledge.
8x8
DECEMBER 4, 2017
I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. And a critical component for developing the best customer experience strategy was making sure contact center agents continually worked on improving their knowledge.
8x8
DECEMBER 4, 2017
I eventually became manager of the customer service team of over one hundred diverse employees, with a focus on running the company’s new contact center. And a critical component for developing the best customer experience strategy was making sure contact center agents continually worked on improving their knowledge.
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