VocalCom

JANUARY 8, 2018

Such feedback will help your brand improve your live chat strategy. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Was the invitation sent in a timely manner?

Contact center software 0

Contact center software Surveys Contact Center Analytics 0

VocalCom

DECEMBER 4, 2017

Despite all the benefits of blended AI, Forrester points out that customer satisfaction levels may actually drop as brands embrace this strategy. The post 5 Ways Blended AI May Transform CX and Sales in 2018 appeared first on Vocalcom Blog. Customer satisfaction will depend on brand efficiency.

Sales 0

Sales Contact center software Self service Contact Center 0

VocalCom

JUNE 4, 2018

According to Aberdeen Group, companies that employ a VOC strategy generate a ten times greater year-over-year increase in annual revenue. Social listening tools literally reveal the voice of the customer by communicating every thought expressed on social channels, blogs, discussion forums, and review websites.

Contact center software 48

Contact center software Feedback Surveys Contact Center 48

VocalCom

SEPTEMBER 25, 2017

The key is to remain focused on overall goals and have a good strategy in place for difficult situations. For example, when confronted with a gatekeeper, you might request a callback time or ask for more information about other decision makers you might contact at the company. Revise telemarketing strategies. Be resilient.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

SEPTEMBER 25, 2017

The key is to remain focused on overall goals and have a good strategy in place for difficult situations. For example, when confronted with a gatekeeper, you might request a callback time or ask for more information about other decision makers you might contact at the company. Revise telemarketing strategies. Be resilient.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48

VocalCom

OCTOBER 31, 2017

According to Monetate, 79% of organizations that have exceeded revenue goals possess a documented personalization strategy. In addition, you may consider sharing blog or video content on favorite channels or personalizing the promotions that appear for customers when they access your company’s website or mobile app.

Personalization 48

Personalization Contact center software Contact Center Customer effort 48

VocalCom

AUGUST 14, 2017

These brands invest time in developing a strong culture that supports this idea, making service an integral part of their overall brand strategy. The post 6 Benefits of a Strong Customer Service Culture appeared first on Vocalcom Blog. Here are six benefits of a strong customer service culture that every brand should consider.

Customer Service 48

Customer Service Contact center software Gamification Customer centricity 48

VocalCom

AUGUST 7, 2017

For example, paying attention to click-through rates of links communicated through marketing emails, text messages and other channels can reveal whether or not a marketing strategy is leading to actual sales. The post 5 Ways Big Data Can Improve the Customer Experience appeared first on Vocalcom Blog.

Big data 48

Big data Customer Experience Average Handle Time Abandon rate 48

VocalCom

NOVEMBER 20, 2017

Every customer has a different definition for great service, making personalization a critical part of your company’s strategy. Contacting customers on random channels, sending marketing offers that don’t match their interests, and speaking to everyone in the same tone just won’t win their loyalty.

Customer Experience 48

Customer Experience Contact center software Interactive Voice Response Feedback 48

VocalCom

NOVEMBER 13, 2017

As your company tailors its email marketing campaign strategy to the needs of your customers, keep in mind that revisions should always be made. The post 5 Tips for Optimizing Email Marketing Campaigns appeared first on Vocalcom Blog.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

NOVEMBER 13, 2017

As your company tailors its email marketing campaign strategy to the needs of your customers, keep in mind that revisions should always be made. The post 5 Tips for Optimizing Email Marketing Campaigns appeared first on Vocalcom Blog.

Marketing 48

Marketing Contact center software Upselling B2B 48

VocalCom

JANUARY 28, 2019

Customers need to know that their data is safe, and companies will continue to ensure this by implementing strategies as varied as moving data to the cloud, using machine learning to detect suspicious activity, and employing tools such as voice biometrics, fingerprint ID, and even facial recognition to give customers more secure experiences.

Customer Experience 48

Customer Experience Contact center software Chatbots Customer centricity 48

VocalCom

APRIL 2, 2018

A Google study found that 59% of respondents prefer to call a business rather than make contact online with the hope of getting a quick answer. As your company optimizes its omnichannel strategy, be sure to follow these six tips for satisfying your customers on the voice channel. Furthermore, 57% simply wish to talk to a real person.

Interactive Voice Response 48

Interactive Voice Response Contact center software Average Handle Time Self service 48

VocalCom

JANUARY 15, 2018

While an omnichannel strategy is not a new concept, many brands still struggle to optimize their channels using a consistent approach. The technologies that are defining customer engagement are not necessarily new, but brands are integrating them into their strategies in creative ways. An omnichannel experience.

Contact center software 50

Contact center software Chatbots Finance Contact Center 50

VocalCom

JUNE 19, 2017

A good strategy is to tell the customer what step needs to be taken and give an approximate wait time so that there are no awkward silences or misunderstandings. The post 6 Tips for Optimizing the Live Chat Experience appeared first on Vocalcom Blog. Provide a rich experience.

Contact center software 48

Contact center software Analytics Wait times Contact Center 48

VocalCom

JANUARY 29, 2018

Using an optimized omnichannel strategy is a great start to achieving FCR. To deliver the very best in customer service, learn about Vocalcom, a global leader in cloud-based contact center software solutions and premium omnichannel customer interaction platform for great customer experiences. Optimize your channels.

Contact center software 88

Contact center software Scripts Contact Center Feedback 88

VocalCom

MAY 1, 2017

Noting common responses is ideal for revising telemarketing strategies with peers and supervisors, as call scripts may be revised and individual performance may be improved. The post 5 Essential Tips for Telemarketing Success appeared first on Vocalcom Blog.

Telemarketing 48

Telemarketing Scripts Contact center software CRM 48