Real Blue Sky

MARCH 6, 2023

This blog post is not about the technological transformation of the call center into the modern contact center. You may start by identifying the varying customer contact types or skills your organization supports, like sales & pre-sales; customer service, technical support, and retention.

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Anexa BPO

SEPTEMBER 5, 2021

Post-pandemic, it is more critical than ever that companies in the consumer sector re-activate their D&I initiatives, support employee well-being, de-bias their promotion processes and focus on the development of diverse talent. And here’s where BPO (business process outsourcing) companies can support those types of initiatives.

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Select VoiceCom Blog

NOVEMBER 20, 2022

The most common IT management solutions are help desks, service desks, and technical support systems. On the other hand, technical support is geared toward solving more complicated technical concerns, such as product or service installation and troubleshooting, which are beyond the coverage of the help and service desks.

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OctopusTech

SEPTEMBER 13, 2023

Representatives of call center outsourcing companies use phone calls, live chat, social media channels, and email to communicate with the customers. If you want to improve the quality of your service at lower costs, then outsourcing from a call center company is the right option for you.

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Global Response

APRIL 27, 2023

Whether you need after-hours (or 24/7) support, specialized skills such as multilingual support , advanced omnichannel or technical support , nearshoring can be a supplement to overworked internal staff. You’re looking for more affordable solutions that offer efficient results.

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Global Response

MAY 1, 2023

Some services that may be offered by inbound call centers are: customer service and support full-service help desk multilingual support technical support order taking appointment setting customer chat and multichannel support omnichannel support Almost every company who sells a service or a product will need some support for inbound calls.

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OctopusTech

SEPTEMBER 9, 2023

Call center outsourcing refers to a strategic business decision made by a company to delegate its customer support inquiries from a third-party source often called a Business Process Outsourcer (BPO) rather than hiring an in-house team of employees.

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Vistio

MARCH 15, 2022

Leveraging over 20 years of business process outsourcing and experience, Terry is one of the subject matter experts on technology, remote working, customer experience (CX), and GigCX. Today, we welcome to the podcast, Terry Rybolt, Chief Revenue Officer at LiveXchange Technologies.

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