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Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may start by identifying the varying customer contact types or skills your organization supports, like sales & pre-sales; customer service, technical support, and retention.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may start by identifying the varying customer contact types or skills your organization supports, like sales & pre-sales; customer service, technical support, and retention.

article thumbnail

Should You Outsource Your Contact Center?

Real Blue Sky

This blog post is not about the technological transformation of the call center into the modern contact center. You may start by identifying the varying customer contact types or skills your organization supports, like sales & pre-sales; customer service, technical support, and retention.