ProProfs Blog

JANUARY 7, 2022

Products whose value proposition satisfies the needs of a market and its potential customers are likely to experience success. But how do you measure product-market fit ? This blog will guide you about everything you should know about product-market fit. Meaning: Whether there is a market demand for your product or not.

Marketing 78

Marketing Surveys Customer retention Metrics 78

ProProfs Blog

DECEMBER 14, 2018

Collecting and responding to customer feedback is critical for any growing business. It’s a great way to make sure you’re spending time and money on improvements that will help turn your existing customers into loyal brand advocates for life. “My So, how do you collect the most relevant feedback from your customers?

Feedback 145

Feedback Surveys Analytics Customer Support 145

CrazyCall

SEPTEMBER 4, 2018

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Sales influencers adore doing this. Brian Halligan. Steli Efti.

Sales 129

Sales SaaS CRM B2B 129

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management. Listen to your customers.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

Comm100

MARCH 27, 2023

Higher education chatbots are expanding the services available to prospective and current students alike, even while cutting costs. However, with the technological demands of students rising, it’s not always easy for schools to provide students with the level and quality of support that they expect – especially within a tight budget.

Education 65

Education Chatbots Wait times Surveys 65

Comm100

SEPTEMBER 28, 2022

Looking to improve your customer service? Before you begin making changes to your service delivery and your staffing practices, it’s important to understand how your organization compares against industry. If you want more customer engagement, consider switching to a proactive live chat strategy. Click here.

Average Handle Time 93

Average Handle Time Benchmark Wait times Metrics 93

Nicereply

JUNE 18, 2020

Customer retention is the act of keeping customers engaged, creating customer advocates, and reducing churn before it happens. Imagine you never acquired another customer. Your sales team went home, and all you had left was your current group of customers. That’s where customer retention comes in.

Customer retention 125

Customer retention Feedback Surveys Metrics 125