10-practical-tips-for-team-leaders-to-train-your-customer-service-agents-for-a-successful-cx Blog Related Topics 
Netomi
JANUARY 5, 2022
Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. This is especially true in the customer service industry. Customer Service Leaders: Adam Toporek.
Callminer
AUGUST 6, 2019
In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite.
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Call Experts
FEBRUARY 12, 2020
Three primary trends are driving the customer care industry: diversified cloud-based solutions. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape. year-over-year growth, and agent performance optimization increased by 39.2%.
Lumoa
JUNE 14, 2023
You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Does it spell doom for your business?
Netomi
FEBRUARY 28, 2022
Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! Register Now. Connect with Alexandra.
NobelBiz
MAY 2, 2023
Welcome to this insightful blog post, where we discuss building a successful outbound lead generation strategy for contact centers. Many of the unique webinar’s talking points are expanded here in this article. The market has become more competitive, and people are demanding more quality and compliance.
Vistio
APRIL 2, 2022
Today we have on the pod, Michele Rowan, who is a CX executive with 20-plus years of experience in strategy, implementation, and optimization, both of US and international support. Michele’s an accomplished speaker, author, executive team member, and consultant. Listen to the full episode here: Welcome to the pod, Michele.
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