ProProfs Blog

JUNE 30, 2020

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.

Customer Service 128

Customer Service Chief Customer Officer Customer centricity Marketing 128

Talkdesk

AUGUST 7, 2017

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . These companies are able to identify customers at risk of churn and proactively engage in retention efforts.

Metrics 40

Metrics Customer Service Upselling Advertising 40

Talkdesk

AUGUST 7, 2017

This piece was originally written by Ernest Wong for Opentalk magazine. Ernest is the Group Product Manager of Data & Analytics at Talkdesk and a session host at the Opentalk 2017 in SF. . These companies are able to identify customers at risk of churn and proactively engage in retention efforts.

Metrics 40

Metrics Customer Service Upselling Advertising 40

CSM Magazine

MARCH 1, 2024

Revolutionizing Customer Service with Technology In the fast-paced world of cryptocurrency exchanges, providing stellar customer service can be quite a challenge. This integration of cutting-edge technology not only enhances the user experience but also sets a high bar for customer service in digital finance.

Finance 52

Finance Big data Feedback Technology 52

Knoah

MAY 22, 2017

Customer service is an important part of any industry, but when consumers frequent your locations for the express purpose of enjoyment and comfort, care becomes paramount to satisfaction. Staying ahead of other brands may prove more challenging as big data makes its way into the hotel industry.

Big data 48

Big data Customer Care Surveys Management 48

CSM Magazine

JULY 28, 2015

However, as the end consumer becomes increasingly mobile, equipped with smarter devices and, most importantly, higher customer service expectations, corporate America needs to address how best to service this new customer. Customer Satisfaction Surveys. This is particularly important to inbound call centers.

Call Center 45

Call Center Customer Service Call flow Abandon rate 45

CSM Magazine

FEBRUARY 22, 2022

It is a help desk software for post-sales support and allows your customers to submit their complaints and feedback, which you and your team can address at any time. Loggly is a cloud-based log management & analysis service that helps companies extract value & insights from machine-generated big data logs.

Customer Experience 52

Customer Experience CRM Big data SaaS 52