Jon Arnold

OCTOBER 16, 2020

Next Tuesday, I’ll be speaking on a webinar about the “data deluge” that contact centers need to manage, especially for improving the all-important CX – customer experience. Clearly CX involves many moving parts, and it’s not hard to see why contact centers are getting overwhelmed with this data deluge. The mind boggles.

Big data 98

Big data Contact Center Analytics Metrics 98

aircall

FEBRUARY 24, 2021

Ollie Sharpe , Vice President of Revenue, EMEA, for SalesLoft said about data, “The lack of data in CRM hampers most businesses. I spent a few years as a sales leader, and my biggest pain point was getting the guys to fill in the CRM.” . Tap into big data. Using cloud-based CRM and sales software programs.

Sales 62

Sales Technology call center software CRM 62

Avaya

NOVEMBER 6, 2018

I recently had the pleasure of co-hosting a webinar with leading Communications Industry Analyst Sheila McGee-Smith titled “ How AI Drives Results in the Contact Center ” and the question posed was: “What does AI mean for those working in the contact center? Our webinar attendees certainly agreed.

Contact Center 57

Contact Center Big data Coaching CRM 57

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • If you are interested in learning about any of these reports or research, a speech or webinar on any of these or related topics, please reach out to me here !

CRM 40

CRM Automotive Analytics Big data 40

C3Centricity

OCTOBER 22, 2018

CEX #CRM #CustomerService Click To Tweet. Customer #CEX #CRM Click To Tweet. In fact, this is one of the most important uses of Big Data, both now and for the foreseeable future. This is one of the most important uses of Big Data, both now and for the foreseeable future. BigData #CEX #CRM Click To Tweet.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Verint

MARCH 2, 2016

CRM Magazine – Roundtable Webinar. March 2; Webinar. Verint’s Greg Sherry, vice president, marketing, will present “Why Voice of the Customer Is Essential Now—Understand What Customers and Prospects Are Thinking Before It’s Too Late” at 2 p.m.

CRM 22

CRM Analytics Enterprise Marketing 22

C3Centricity

DECEMBER 3, 2018

CEX #CRM #CustomerFirst Click To Tweet. CustomerFirst #CEX #CRM #Customer Click To Tweet. If you’re ready to put your customers first, sign up to watch my Customer First Strategy Webinar. According to a Forrester report, 44% of B2C marketers are using big data and analytics to improve responsiveness to customer interactions.

Big data 59

Big data Marketing B2C CRM 59