Best practices Technical Support Upselling Webinar 
CSM Practice
JULY 6, 2020
To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 3. Bundles.
CSM Practice
JULY 6, 2020
To be more successful, these teams must develop strategies to cope with communication, collaboration, ongoing technical support, and adopt the right measures to track and measure performance. On the other hand, the median cost of acquiring the ACV dollar for plan expansions and upsells is only about $0.20 3. Bundles.
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SmartKarrot
DECEMBER 2, 2020
Optimize cross-functional team communication to impact onboarding, engagement, renewal, and upsell outcomes. Also, partner with the Account Management team to successfully set up renewal and upsell opportunities. Your role is a sales and client relationship role, not a technical support role.
Amity
JANUARY 30, 2019
A core pillar in most organizations is technical support and it’s important to evaluate what model is best for your organization. Do you have cross-sell or upsell opportunities with your product? Training could be delivered live, via recorded webinars, onsite or in a combination of these ways.
SmartKarrot
NOVEMBER 23, 2020
You will be responsible for driving retention and growth for our most valuable customers, including the delivery of customer retention and upsell/cross-sell identification targets as defined by Customer Experience leadership and collaborating closely with Account Managers to execute on renewals and expansion opportunities.
CSM Practice
JANUARY 1, 2017
However, the main difference between SaaS and On-Premise CSM programs is this additional group of people who engage with customers in a proactive way to find and resolve any customer health issues as well as share best practices, new product features and so on. They should upsell seats and service levels.
Netomi
FEBRUARY 28, 2022
Save your spot for an upcoming webinar this International Women’s Day, on Tuesday, March 8! It’s not the entirety of my team that’s now Customer Love, it’s the people who are the technical support agents.”. Irit Eizips – Chief Customer Officer & CEO, CSM Practice. Register Now. Alexandra da Silva Rodrigues.
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