Fonolo
AUGUST 29, 2018
Here, experts and influencers in the CX and CS industries give us incredibly valuable soundbites on best practices, boosting morale, improving performance, implementing technology, building partnerships, and delivering a well-orchestrated customer support offering to your burgeoning audience of customers.
Playvox
JULY 14, 2023
To minimize the percentage of unproductive time periods, you need a workforce management (WFM) solution that will accurately forecast multichannel agents across all channels in your business. The benchmark for this metric is typically 85-90% occupancy across all multichannel agents. What is the occupancy rate?
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Eptica
OCTOBER 9, 2019
Set up recognition programs, with the right metrics, to really increase morale - not just of the winners but of the entire team. The right technology The past 15 years have seen telephone-based call centers grow and expand to become multichannel contact centres , handling a growing volume of interactions across a widening number of channels.
Eptica
OCTOBER 9, 2015
It also looks at sharing best practice to further improve standards, ultimately benefiting consumers everywhere. Positive customer responses are easily lost in the thousands of interactions that companies receive, and the feedback may just be forwarded around the contact center to improve morale. Share this page on: Tweet.
NobelBiz
JUNE 5, 2023
If you want to learn more about all the best practices with training and staffing for contact centers, we encourage you to watch one of our latest webinars on this very topic: Contact Center Staffing in a Remote World: Most effective strategies for recruiting, retention, and motivation of Contact Center employees.
TLC Associates
MAY 29, 2019
The tangible and intangible costs of these busy periods are also damaging your bottom line and the morale of your employees. Contact centers keep up with the latest technologies and best practices, so they’re able to provide helpful data and the information you need to make an informed decision for your business.
VocalCom
JULY 1, 2019
Contact center managers should mentor them, encouraging their best practices and assisting them when they have concerns. Peers may also be paired together to encourage ongoing learning and moral support. Agents need to feel that they are working in a supportive environment.
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