Callminer

OCTOBER 22, 2019

Industry events are a great way to meet new people in the call center industry. Check out this list of some of the best customer service conferences that happen all over the country. Some cities have networking events as well so you can meet with customer service managers in your own city!” Low Volume Inbound or Outbound.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

OctopusTech

SEPTEMBER 9, 2023

With this comprehensive guide, you will discover the pros, cons, and best practices performed by outsourced call center services. They will use the best practices and valuable insights for better interaction and to deliver high-quality customer service.

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. Pay close attention to the vendor's justifications, which are based on their expertise and best practices. However, it's only effective if you pick the correct supplier.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Quiq

OCTOBER 2, 2020

A strong outbound sales plan can help B2C companies increase sales and build customer loyalty. If you want to use outbound text message marketing as part of your sales strategy, it’s important to follow SMS marketing best practices. Event reminders. Remain Courteous and Gain Permission.

Outbound sales 52

Outbound sales Chatbots B2C Technical Support 52

Talkdesk

MAY 31, 2016

We went above and beyond to make this event interesting and valuable to all of the customer-centric business leaders in attendance. But the event would not have been complete if we had not taken the time to acknowledge Talkdesk’s forward-thinking users. They have used data to spot trends and adjust their strategies. Winner: SpotHero.

Outbound sales 40

Outbound sales Customer centricity Interactive Voice Response Sales 40

Pointillist

JULY 25, 2018

Thinking in Events. The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required. Governance.

Analytics 93

Analytics Government APIs Metrics 93

JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. Your teams can then review the reports generated, analyze flagged events/conversations, and address any concerns.

Coaching 52

Coaching Sales Chatbots Analytics 52