JustCall

MARCH 9, 2023

Best Practices for Improving Conversation Intelligence From designing corporate-wide objectives to making and monitoring significant improvements, conversation intelligence can greatly impact your business operations. The scores should be based on what salespeople say during conversations with prospects.

Coaching 52

Coaching Sales Chatbots Analytics 52

Callminer

OCTOBER 22, 2019

Campaign success features can extend to script development – it’s important that a service provides knowledgeable, professional service to your customers. Industry events are a great way to meet new people in the call center industry. Decide whether a domestic center would be best. Low Volume Inbound or Outbound.

Best practices 203

Best practices Call Center outsourcing Contact Center 203

Pointillist

JULY 25, 2018

Thinking in Events. The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 93

Analytics Government APIs Metrics 93

Pointillist

JULY 25, 2018

Thinking in Events The fundamental data type for customer journey analytics is the event. Regardless of how you might think of data today, in customer journey analytics everything is an event. Treating every change to customer data as an event saves work for data engineers, as no transformation is required.

Analytics 43

Analytics Metrics Government Journey mapping 43