Best practices Customer advocacy Feedback Service level 
SmartKarrot
OCTOBER 13, 2022
Monitor any service level agreement items and communicates to operations or client regularly. Presenting the product roadmap, allowing for 360° feedback to make sure the products and customer expectations are consistently aligned.? Create long-standing partnerships that result in customer advocacy.?
SmartKarrot
APRIL 18, 2022
Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Monitor customer health to track usage and overall customer satisfaction. Apply here: [link] Role: Sr. Apply here: [link].
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SmartKarrot
NOVEMBER 20, 2020
Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.
SmartKarrot
NOVEMBER 18, 2020
Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io
ChurnZero
JUNE 27, 2023
Objective internal: Product usage, degree of utilization, engagement with high-value features, support tickets and service level agreement (SLA) concerns. Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI). Marketing is another key partner.
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