SmartKarrot

APRIL 18, 2022

Drives innovation, best practices, and process improvement. Enforce process adherence across the teams to create a consistent experience for customers and other team members. Monitor customer health to track usage and overall customer satisfaction. Apply here: [link] Role: Sr.

Advertising 19

Advertising Customer advocacy Finance Best practices 19

SmartKarrot

OCTOBER 13, 2022

Monitor any service level agreement items and communicates to operations or client regularly. As a customer advocate, you will also partner with internal teams outside of Customer Success such as Product, Sales, Support, Engineering, and Marketing.? Create long-standing partnerships that result in customer advocacy.?

Customer advocacy 19

Customer advocacy Technical Support Feedback Engineering 19

NICE inContact

OCTOBER 5, 2017

The average time to solve a customer issue after being reported, either internally or by the customer directly. It is usually best to resolve issues as soon as humanly possible. Service Level Agreement (SLA). The vast majority of cases, the lower this metric the better. Outcome Measures –.

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

The average time to solve a customer issue after being reported, either internally or by the customer directly. It is usually best to resolve issues as soon as humanly possible. Service Level Agreement (SLA). The vast majority of cases, the lower this metric the better. Outcome Measures –.

Customer Experience 54

Customer Experience Average Handle Time Metrics Customer advocacy 54

NICE inContact

OCTOBER 5, 2017

The average time to solve a customer issue after being reported, either internally or by the customer directly. It is usually best to resolve issues as soon as humanly possible. Service Level Agreement (SLA). The vast majority of cases, the lower this metric the better. Outcome Measures –.

Customer Experience 49

Customer Experience Average Handle Time Metrics Customer advocacy 49

SmartKarrot

NOVEMBER 18, 2020

Collaborating with the sales, partnerships, and marketing team to develop a regular stream of multi-channel engagement programs to drive product adoption, retention, and customer advocacy. Apply here: [link] Role: Director of Customer Success (US West) Location: San Francisco, CA, US Organization: Smartly.io

Customer advocacy 10

Customer advocacy Best practices Finance Enterprise 10

SmartKarrot

NOVEMBER 20, 2020

Partnering closely with our sales teams to retain and grow customer accounts, and to engage with leaders at customer organizations to define goals and leverage our products and services to achieve them. Also, partner closely with product and engineering teams to ensure product-market fit and great service level.

Customer advocacy 10

Customer advocacy Coaching Government Consulting 10