PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). The same applies for B2B SaaS companies. You could be dead by then. I’m not joking.

SaaS 96

SaaS Feedback Surveys B2B 96

aircall

FEBRUARY 26, 2018

2 cloud-based call center software by GetApp, the premier research and review site for businesses exploring SaaS solutions. On the support side, our representatives track first call resolution rates, CSAT Scores (via Zendesk), and missed call volume. A Category Breakdown. Aircall was recently ranked the No. Looking Forward.

call center software 59

call center software Call Center First call resolution Technical Support 59

aircall

FEBRUARY 2, 2018

In the beginning, you and your co-founders bootstrapped solutions and personally attended to each customer like they were newborn kittens. Zapier — Your Personal Integration Wizard. You have to ask questions to know if you’re hitting benchmarks or coming up short. Startup life can be gritty and romantic, that’s for sure.

Customer Support 103

Customer Support Multichannel First call resolution Analytics 103

ChurnZero

OCTOBER 22, 2020

These solutions are also relevant to companies with customer experience programs, and can be used to fill the gaps within their existing sales, marketing and customer support processes.”. You must also consider the technical support that your team will require on a recurring basis. There’s also the competitive aspect to weigh.

CRM 59

CRM Customer retention Technology Best practices 59

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering. Scott Nazareth.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

SmartKarrot

MAY 29, 2020

Primarily, software-based companies such as SaaS companies employ customer success specialists, which provide technical support to customers. The main objective is to satisfy them and provide them support on SaaS products. In recent years, the most significant change is the emergence of SaaS. .

SaaS 10

SaaS Accountability Technology Management 10

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . This is the person whose budget funds your product. Objectives will often be the same as those found on the personal goal sheet of your day to day contacts and executive sponsors. .

Management 98

Management Chief Customer Officer Upselling SaaS 98