ForeSee

FEBRUARY 19, 2015

Today’s release of The ForeSee E-Government Satisfaction Index (Q4 2014) highlights the importance of consistency in customer service for government agencies and outlines steps government customer experience professionals can take to achieve customer experience excellence with today’s multichannel, multi-device citizens.

Government 51

Government Customer Experience Multichannel Benchmark 51

COPC

OCTOBER 31, 2022

Reimagining how you think about governance models, vendor manager skillsets, role expectations, measurements, and levels of oversight will help you navigate the changing nature of outsourcing. Implement governance models and levels of oversight that make sense. Multichannel CX Program Management. Centralized Vendor Management.

Management 79

Management outsourcing Government Multichannel 79

Eptica

MARCH 14, 2018

Government legislation is committed to making it easier than ever for customers to change banks and interest rates remain low, meaning that service is a primary differentiator between companies. To download the full Eptica Multichannel Customer Experience Study, click here. Published on: March 14, 2018.

Banking 49

Banking Customer Experience Multichannel Government 49

Eptica

NOVEMBER 16, 2017

I use it all the time as one of my benchmarks of where the industry is really at as opposed to the type of research that simply asks what customers expect and what brands intend to provide which easily lull us into a false sense of progress. It is not that the reasons for this require much expertise to uncover. Share this page on: Tweet.

Benchmark 55

Benchmark Multichannel Best practices Government 55

Comm100

NOVEMBER 13, 2022

Omnichannel vs multichannel support. When discussing what is omnichannel customer service , it’s vital to distinguish its differences to multichannel support. Multichannel support can appear similar to omnichannel, but in practice the difference is night and day. Find out more. Omnichannel customer engagement. SOC 2 Type II.

Customer Service 85

Customer Service Multichannel Chatbots Healthcare 85

Comm100

FEBRUARY 5, 2018

Multichannel and Omnichannel Software. Others may have tools that allow companies to partake in multichannel or omnichannel customer engagement. These solutions tailor the CRM model to fit the needs of businesses in specific industries such as restaurants, governments, freelancers, and more. CRM Software. Live Chat Software.

CRM 48

CRM Marketing Multichannel Self service 48

Comm100

FEBRUARY 6, 2018

Hubspot opens marketing up well beyond email, creating a multichannel marketing experience for its users. Cision provides insights into things like social media engagement, brand health, crisis mitigation, consumer sentiments, social impact, investor relations, government relations, and more. Specs : Industry : Any. Shopify Plus.

CRM 41

CRM Enterprise SaaS Marketing 41