CX that Fits Like a Glove? Top 6 Takeaways from Netomi’s eCommerce Customer Service Benchmark Report
Netomi
DECEMBER 6, 2022
Here, we share our top findings from Retail is Attention to CX Detail: eCommerce Customer Service Benchmark Report. To connect with customers wherever they are, a robust multichannel support strategy that spans channels is key because this is where the modern customer is. CX + eCommerce + AI = A Powerful Trio.
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