NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. Why is benchmarking important?
OctopusTech
MARCH 1, 2023
Inbound call centers can be configured to address a wide variety of a brand’s sales, marketing, and customer service needs. Our consumer benchmark study revealed that 87% of consumers are willing to buy more products from businesses that provide great experiences, so it’s a sound strategy.
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Balto
MAY 13, 2022
And if agents aren’t happy in their roles, they’re likely not going to produce happy customers or secure sales. Gamification. Gamification can make things a bit more fun. Gamification can range from leaderboards and point contests for hitting benchmarks to progress bars that track performance.
Fonolo
NOVEMBER 17, 2020
Matt Beaty , Executive Vice President of Sales & Marketing at Brightmetrics™. Storyline: Gamification. In 2017, more contact centers will recognize the impact of tracking analytics and use those benchmarks for future growth. Why Gamification Matters. The Voice Channel Strikes Back. Social Media ? Up from just 2.2%
Fonolo
JANUARY 31, 2023
Training topics may include things like: Compliance training QA training Technology/software training Sales/customer service training Why is Call Center Training So Important? Use incentives and gamification Call center training material can get pretty dry. Add a few gamification elements and your call center will be singing.
JustCall
MARCH 9, 2023
This is why call center sales training programming from your agents within your call center is no longer optional. Since this industry is not showing any signs of a slowdown, it’s become a prerequisite for companies to train their agents and, more importantly, train them right.
VHT
OCTOBER 18, 2018
Social media has traditionally been managed by marketing and sales, but once customers establish a relationship with the business via these channels, they want to get service and support there as well. A 2016 Employee Engagement Benchmark study found that companies with the highest rated CX had 1.5
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