ChurnZero

JULY 9, 2020

As part of the program’s launch, we laid out the tangible benefits for applying, which include: Extra PR – Winning an award opens doors to new business and new contacts as well as solidifies the choice for existing customers. Uncover Opportunities With Upsell Campaigns. Fulfill Your Customers If You Want to Retain Them.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

SmartKarrot

DECEMBER 22, 2020

Optimizing for value is when customers feel that the expected value is reached. This sets the stage for upsells or increased selling. 4 Ways to Increase Customer lifetime Value. Customer feedback is the pillar of customer success. Customer feedback will help improve, fix issues, and improve customer retention.

Metrics 10

Metrics Upselling SaaS Customer retention 10

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. .

Management 98

Management Chief Customer Officer Upselling SaaS 98

Totango

FEBRUARY 5, 2019

With constant customer engagement and data monitoring, though, you can use change as an agent for personalizing your messaging and upselling your service. Unclear ROI Value: Some customers have trouble seeing how your service will meet their goals. Maintaining Customer Success Effort. Personalizing the Renewal Process.

SaaS 76

SaaS Upselling Customer retention Benchmark 76

SmartKarrot

OCTOBER 12, 2022

This should be made clear in pre-sale conversations with customers. Account managers do this by cross-selling or upselling more products to existing customers. Research consistently shows that keeping and selling current customers yields a higher return on investment (ROI) than finding new clients.

B2B 10

B2B Accountability Brand ambassadors Customer advocacy 10