Spearline

NOVEMBER 25, 2020

Many of our customers use our service before, during, and after a migration to a cloud contact center (or other infrastructure changes) to test, pinpoint, and troubleshoot issues. Quality levels before a migration can be used as a benchmark to gain full visibility of the impact of infrastructure changes.

Cloud contact 98

Cloud contact Contact Center Call flow Benchmark 98

Playvox

JANUARY 13, 2022

In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons. Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022.

Cloud contact 52

Cloud contact Best practices Contact Center Gamification 52

Spearline

JANUARY 6, 2022

Many of our customers use our service before, during, and after a migration to a cloud contact center (or other infrastructure changes) to test, pinpoint and troubleshoot issues. Quality levels before a migration can be used as a benchmark to gain full visibility of the impact of infrastructure changes.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

NobelBiz

MARCH 5, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. The post What Is Call Center Reporting & How Does It Work?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

NobelBiz

DECEMBER 19, 2023

The industry benchmark for supervisor escalation is 10% or less . Therefore, reducing escalations is key to contact center efficiency and when ignored, it can have a drastic impact on the bottom line . Benefit from world-class voice services and cloud solutions, all backed by innovative 24/7/365 support.

Call Center 105

Call Center Management Wait times Contact Center 105

Spearline

JANUARY 20, 2019

Cloud migrations are on the agenda. When asked about their plans for moving to a cloud contact centre, only 39% said they weren’t considering doing this. The remaining 61% said that they were already using the cloud, or were in the planning/consideration stage of doing so.

Cloud contact 40

Cloud contact Call flow Benchmark Surveys 40

NobelBiz

JULY 25, 2023

Watch a short video demo here. Performance Benchmarks: By analyzing call data, BPOs can set performance standards, driving continuous improvement. Customer Interaction Analytics with NobelBiz OMNI+ Discover the power of Customer Interaction Analytics with NobelBiz OMNI+ Cloud contact center software.

Analytics 98

Analytics Call Center Scripts Contact center software 98