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Four reasons to start benchmarking customer experience with effort metrics

Tethr

As proponents of a low-effort approach to CX , we’ve implemented our own benchmarking metrics for customer effort. And those metrics are exactly what CX leaders need to be tracking in order to start benchmarking customer experience. Tethr’s benchmarking feature shows you where you stand. #2 Benchmarking customer experience. #4

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A beginner’s guide to benchmarking customer effort with Tethr

Tethr

In this guide, we’ll cover the basics of that new feature: benchmarking for customer effort. What is benchmarking for customer effort? Benchmarking, by itself, is probably a familiar concept for astute readers. So, what is benchmarking for customer effort? How Tethr’s benchmarking feature works. It’s all science.

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Catch Fonolo at the ICMI Contact Center Demo & Conference

Fonolo

Fonolo is excited to return as a sponsor for this year’s Contact Center Demo & Conference, happening September 25-27th at Mandalay Bay in Las Vegas, Nevada. If you’re looking for more information about ICMI Demo, or still need to get tickets, visit icmi.com/contact-center-demo-conference. Understanding Industry Benchmarks.

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Live Chat Benchmarks: How Does Your Team Compare?

Comm100

To truly provide effective support via live chat, teams must look to benchmark data to understand how well they are performing, and where they can improve. Thankfully, with Comm100’s 2021 Live Chat Benchmark Report, analyzing 66 million live chats that passed through the Comm100 Platform in 2020, we can see: The key live chat benchmarks.

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What is a Net Promoter Score?

Fonolo

Let’s take a look at some NPS benchmarks for different industries: Average NPS by Industry in the USA, 2020. If you’re a supermarket using competitive benchmarking for your industry, you’ll want your NPS to be higher than average, or 34. The ideal NPS score is relative to your company’s industry. Streaming Media – 39.

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The quest for comparison: Measuring your customer effort score against the competition

Tethr

Here are two major milestones to hit on your route to the top: Benchmark #1: Aiming for average. For our customers who use TEI, we provide an in-depth benchmarking dashboard that makes measuring your customer effort score easy. Benchmark #2: Break into the top 25%. Need help finding those higher goals?

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Totango recognized as CS leader in G2 Winter 2024 reports

Totango

Totango’s high score from G2 users not only underscores our efficient implementation but also sets a best-in-class benchmark for other software in the customer success category. Sign up for a demo today to join the thousands of users who have made Totango a leader in the CS industry. Not a Totango customer just yet?