Spearline

JANUARY 6, 2022

Analysts predict that cloud-hosted Contact Center as a Service (CCaaS) will become the dominant adoption model, exceeding 50% in 2022. In fact, estimates indicate that 57% have already migrated their CRM systems to the cloud, or are in process of doing so today. Find out more and ask for a FREE DEMO today.

Call flow 122

Call flow Contact Center Benchmark contact center solutions 122

NobelBiz

DECEMBER 19, 2023

According to Forbes, call center metrics are the data harvested from all the solutions used to operate a call center, such as call center management (CCM) and customer relationship management (CRM) platforms. The industry benchmark for supervisor escalation is 10% or less . Read the case study or watch the video !

Call Center 106

Call Center Management Wait times Contact Center 106

SharpenCX

AUGUST 21, 2023

Measurable — Goals must be quantifiable and include a trackable benchmark to hit. Perhaps you already have a CRM or contact center platform, but it shouldn’t be just a data repository. Request a demo to learn more and speak with one of our experts. Achievable — Safeguard your goals to ensure eventual success.

Call Center 67

Call Center First call resolution Contact Center Contact center software 67

JustCall

APRIL 5, 2023

Users can leverage innovative features such as call software, virtual numbers, SMS campaigns, native CRM integrations , and much more at just $30 per user. are automatically stored on the connected CRM, without the need for any manual intervention. Automatic saving of customer details – Calls, texts, voicemails, etc.

voip 52

voip Enterprise Interactive Voice Response CRM 52