Benchmark Cloud contact Contact center software Demo 
NobelBiz
JULY 25, 2023
In essence, the components of interaction analytics in a call center are a harmonized dance of technology, data, and human insights, all geared towards one singular goal: elevating the customer experience. Watch a short video demo here. Curious to learn more about this amazing productivity tool?
SharpenCX
AUGUST 21, 2023
Measurable — Goals must be quantifiable and include a trackable benchmark to hit. Add AI to customer service software by [date] to reduce call times X% with next best actions and predictive modeling.” More than call-center-specific objectives, this is one goal that’s directly related to greater company success. The result?
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