NobelBiz

DECEMBER 19, 2023

Metrics and KPIs in a call center can range from tracking the time agents spend on a task to the number of calls they take per hour. The industry benchmark for supervisor escalation is 10% or less . Therefore, reducing escalations is key to contact center efficiency and when ignored, it can have a drastic impact on the bottom line .

Call Center 106

Call Center Management Wait times Contact Center 106

NobelBiz

JULY 25, 2023

Watch a short video demo here. According to Time Doctor “ Call center analytics can help businesses identify the most common customer issues and create self-service solutions to address them, reducing the need for customers to speak to a representative.” Curious to learn more about this amazing productivity tool?

Analytics 98

Analytics Call Center Scripts Contact center software 98

NobelBiz

MARCH 5, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. You will be alerted every time your criteria are met.

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59