Education Services Group

APRIL 16, 2021

If you’re scratching your head at this point wondering what on earth I’m talking about, the Customer Success Maturity Model is a proven, comprehensive framework used to define, organize, and benchmark the capabilities every CS organization needs to build a CS practice, operationalize its foundation, and transform its critical function to scale.

Chief Customer Officer 52

Chief Customer Officer Benchmark Metrics industry standards 52

ChurnZero

JULY 9, 2020

You can include relevant blog content as well as more customer-specific content, such as product updates and tip and tricks. At ChurnZero, we recently introduced a Q&A column featuring our own Chief Customer Officer that provides advice on common customer challenges.

SaaS 64

SaaS Marketing Upselling Chief Customer Officer 64

ClientSuccess

JULY 23, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Externally – understand what success looks like from the perspective of the customer.

Technology 44

Technology Chief Customer Officer Consulting Consulting 44

ChurnZero

JUNE 17, 2022

Identify early usage patterns among your most successful customers; identify features that bring early success. Determine if the customer is meeting those thresholds and using those features. Identify early usage patterns of customers who have churned. Evaluate if the customer is trending in that direction.

Metrics 98

Metrics SaaS Surveys Self service 98

Netomi

JANUARY 5, 2022

Our favorite content from Bill : Two Questions Every Customer Service Manager Should Be Asking Everyday. Bob Thompson is an international authority on customer-centric business management who has researched and shaped leading industry trends since 1998. Bob Thompson. Temkin Group was acquired by Qualtrics in October 2018.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JUNE 17, 2022

Identify early usage patterns among your most successful customers; identify features that bring early success. Determine if the customer is meeting those thresholds and using those features. Identify early usage patterns of customers who have churned. Evaluate if the customer is trending in that direction.

Metrics 52

Metrics SaaS Surveys Self service 52

Pointillist

JUNE 5, 2019

But how do leading organizations optimize their customers’ journeys, improve customer experience and measure its impact on their business? Only 3% of those who have not yet adopted a journey-based approach said it was due to not seeing the need or value of a journey-based approach.

Management 89

Management Analytics Metrics Chief Customer Officer 89