Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Making upsell offers.

B2B 117

B2B Journey mapping SaaS Engineering 117

Totango

JUNE 4, 2021

By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue. You can also elicit feedback after customers achieve customized benchmarks. Reward Customer Loyalty. Ask for Customer Feedback.

B2C 62

B2C Upselling Journey mapping B2B 62

SmartKarrot

APRIL 23, 2020

A Customer Success benchmark report found out that following are the titles used in a Customer Success team: CSM or CS-rep (61%) VP of CS Managing Director CS CSM Director KAM or AM Customer Experience Others. SaaS vendors faced a problem of customer churn and to retain customers this initiative of CSM took birth. CSM and its Purpose.

Management 10

Management Complaint resolution Customer retention Engineering 10

CustomerSuccessBox

JULY 19, 2021

For SaaS companies today, there are many aspects of their business to consider when creating and measuring success. What Saas businesses do not realize is that excelling in Customer Success (CS) can be a key component to low churn rates and successful business growth. These are Top Customer Success Statistics in 2021. Source: Forbes.

SaaS 52

SaaS Customer retention Surveys Chatbots 52

CustomerSuccessBox

NOVEMBER 23, 2021

To do this, you must be present on as many channels as possible: Company website Chatbot Social networks Newsletter. In the field, several key indicators are recognized as benchmarks. Upsell rate. You can calculate a loyalty rate by averaging the three previous indicators: Net Promoter Score Repurchase rate Upsell rate.

Brand ambassadors 52

Brand ambassadors Upselling Construction Surveys 52

Comm100

FEBRUARY 6, 2018

Deployment : Cloud, SaaS, Web. Although Comm100 is primarily a customer service software, it also acts as a sales solution, helping contact centers convert leads and upsell products in real time, just as a salesperson might do in a brick-and-mortar store. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web.

CRM 42

CRM Enterprise SaaS Marketing 42