Benchmark Best practices Coaching Morale 
Playvox
JANUARY 13, 2022
Let’s take a look at what our clients around the world, in industries ranging from financial services to online food service delivery, say are the cloud contact center best practices they’ll carry into 2022. In the last year, contact center teams that have embraced cloud-based solutions have learned some important lessons.
Playvox
APRIL 4, 2023
To keep turnover under control, you have to make sure your managers are trained to keep engagement up and morale high. But the gap between how managers view feedback and how employees see it simply isn’t good for agent morale and mindset. To keep engagement up, feedback should be focused on coaching rather than micromanaging.
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Playvox
JULY 14, 2023
To ensure your contact center agents spend a vast majority of their time with customers resolving issues and as little time as possible on administrative tasks and after-call work, agents need the right kind of tools, processes, coaching, motivation, and goals in place. How are managers delivering coaching?
Playvox
MARCH 27, 2023
Additionally, agents can benefit from coaching and mentoring programs that provide ongoing feedback and guidance to help them improve their performance. Real-time feedback and coaching can separate successful brands from mediocre ones by helping agents identify and correct issues as they arise.
JustCall
OCTOBER 25, 2023
Addressing these challenges requires a combination of strategic planning, agent coaching, leveraging technology, and a strong commitment to overall agent well-being. A well-designed post-call survey typically follows these best practices: Includes Rating Scales: These scales ask customers to rate their experience on a numerical scale.
JustCall
MARCH 9, 2023
The way they interact and serve the client sets a benchmark for customer experience. Such an incentive can boost their morale. It apprises managers of the latest trends and best practices that should be a part of the organizational setup. Such heightened engagement levels improve morale and profitability.
JustCall
SEPTEMBER 5, 2023
After all,evaluations not only identify coaching needs but also help them set clear expectations and strategically assign projects. It ensures alignment on long-term vision and serves as a benchmark for brokerages to measure agent performance against. Meanwhile, brokerages benefit from enhanced productivity and optimized operations.
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