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Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value

Hodusoft

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support.

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Hosted PBX vs SIP Trunking: What’s the Difference?

JustCall

They are cutting-edge VoIP solutions with similar functionalities that employ SIP (session initiation protocol) to reach an endpoint. SIP Trunking is a VoIP solution that links your PBX ( Private Branch Exchange ) to the internet. A SIP trunk is a direct link between the existing hardware and the new VoIP solution. Conclusion.

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Sales Dialer Software: Add Velocity to your Sales Process

JustCall

Sales dialers make VoIP calls to all the selected customers in one go or one by one as per the designed algorithm. VoIP outbound calls are also made to customers getting added in real-time. Banking – credit card sales – Predictive Dialer. Education – Course counseling and sale – Dynamic Dialer.

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CX: The Shift from Call Center to Contact Center

Revation Systems

In his 1998 book, The Experience Economy , Joseph Pine observed that the world was shifting in such a way that experiences would become the predominant economic offering — characterized by entertainment, education, esthetic and escapism at varying levels of participation and absorption. In 2018, features like web chat are now expectations.

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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

The VoIP uses are wide and extensive, playing a game-changer in voice communications. Replacing its traditional counterpart, the technology is heavily deployed across industries and sectors today. . The VoIP phone expands your business communication capabilities and ensures business continuity with internet-based calling.

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The Latest Scams Targeting Contact Centers: Stay Aware to Keep Secure

CSM Magazine

The flip side to the technological advancements in the contact center industry is the rising tide of scams specifically engineered to target their vulnerabilities. With the adoption of VoIP and other telephony technologies, it’s easier for fraudsters to spoof caller ID information, making calls appear legitimate.

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Area Code 402: Lincoln, Nebraska Local Phone Numbers

JustCall

Local phone numbers are useful for inbound and outbound customer support as well as sales, and when you get them from JustCall, you get much more than just a digital VoIP phone number. Finance, banking, education, trains, technology, and other service and manufacturing industries are important in Lincoln.

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