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The State of Customer Self-Service Today

SmartAction

Underpinned by state-of-the-art technology, you can now have a conversation with virtual agents who will understand customer needs and address them quickly. AI-Powered Chatbots AI-driven chatbots have evolved into sophisticated virtual assistants. This level of personalization enhances customer engagement and drives sales.

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Giving Thanks for Operational Peace: The Unseen Heroes in BPO During the Holidays

Outsource Consultants

Plus, businesses in banking, financial services, and others are busy wrapping up the year and prepping for the next. Further, this connectivity is not only for maintaining customer relationships but also for efficiently managing a surge in sales during the holidays, focusing on upselling and cross-selling to enhance average order size.

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Spitch and Creative Virtual Partner to Bring Speech Recognition and Conversational AI Together

CSM Magazine

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

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Spitch AG and Creative Virtual Bring Speech Recognition and Conversational AI Together

CSM Magazine

The collaboration will utilise the technologies of both companies to provide customers with self-service solutions capable of enhancing customer experience, sales and support services. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Conversational AI for Financial Services

Creative Virtual

By Liam Ryan, Sales Director. Traditional banks and financial institutions can no longer count on lifelong loyalty from their customers. Gone are the days of people selecting and staying with a bank simply because their family has been banking with that institution for generations. Our thanks to the Informed.AI

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Does Automation Make Customer Service Smart?

CSM Magazine

Not only in marketing and sales, but also in service. However, if the business customer simply wants to change an order, query a delivery date or receive a specific product info, the virtual agent can also help – immediately and around the clock. How do virtual agents and human agents work hand in hand?