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How banks can streamline service with the latest round of PPP

Talkdesk

Distribution through financial centers: Banks, credit unions and community lenders will receive the applications, review, process and distribute the new tranche of $267.5 Banks and lenders will need to make the PPP process as clear and straightforward as possible to their agents and clients. Presidential administration is taking shape.

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Auto Dialer Software: What is Auto Dialer and When to Use it

JustCall

The dialing time and waiting time get erased from the cold calling process. Typically, the workflow goes like this: agents start calling prospects => the phone starts ringing as agents wait for an answer => the call gets connected and a gents pitch their product/service to prospects. Predictive Dialer.

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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

It is used prominently across industries such as contact centers, healthcare, banking, payment processing, etc. The IVR setup helps you handle huge call volumes without putting customers through a long waiting time. From real estate to airlines, the IVR call in process is an important part of your customer support.

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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

It decreases the customer waiting time and improves first-call resolution. How VoIP Helps in the Real Estate Sector. Real estate sales take time to materialize. Given the high-stake deals involved in real estate, potential leads may come in with a lot of queries and questions.

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58 Conversational AI Statistics You Can’t Ignore

Netomi

billion – Statista In 2021, 86% of US executives expressed their agreement that AI would become a “mainstream technology” for their businesses – Deloitte In 2019, the market value of chatbots in the banking, financial services, and insurance (BFSI) industry amounted to $586 million.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. The number one way to increase efficiency in a call center is by…”. Jeff Toister.

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The State of Automated Customer Service in 2023

Comm100

Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. The top markets currently profiting from chatbots include: Real estate: 28%. Example 4 – Voice bot to reduce phone wait times. Travel: 16%. Finance: 5%.