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Best Software for Speech Analytics

JustCall

Businesses can use speech analytics for agent training and coaching, identifying any suspicious incidents in legal compliance domain, making your analysis richer, process enhancements, examining the competition and for sales training and development. How can speech analytics help in legal and compliance issues? CallMiner Eureka.

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GDPR and NPS: What it Means for Customer Feedback

AskNicely

Note: This blog post is for educational purposes only, and is by no means to be considered legal advice. Please contact a legal professional for advice on how to navigate GDPR and NPS for your company, product, industry, and customers. May 25th, 2018… Does that date ring a bell? A Super Brief Primer on the GDPR.

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GDPR for SaaS Providers and Companies

SmartKarrot

Hence, to protect the privacy of our data several nations’ governments have come up with their own legal frameworks to which every company operating in their territory must comply. GDPR is legally enforceable and applies to all the organizations in the world that are dealing or processing the personal data of EU citizens.

SaaS 10
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A Step-by-Step Guide to Landing Your First Enterprise Client

SmartKarrot

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . In this write-up, I will first explain what makes enterprise clients different and then take you through the all-important enterprise sales terminology that every B2B SaaS company should know. contact-form-7].

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SOC 2 Type II Compliant Live Chat Software: What You Need to Know

Comm100

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions. Some industries like banking and healthcare have especially strict rules, but every organization is liable should a preventable leak occur.