TeamSupport

JUNE 14, 2019

Adding in live chat and self-service channels via your customer support system will not only increase customer happiness (more ways to contact you) but also reduce ticket volume. Although some channels like self-service take time to create and set up, they enable you to provide a form of 24/7 support without breaking the bank.

Customer Support 75

Customer Support Self service Morale Banking 75

Aspect

MAY 6, 2019

This weekend marks another bank holiday in the UK, and with the warmer months settling in, you will no doubt begin to experience influxes in customers – both physically and online – as millions of people switch off from work and become more focused on leisure activities.

Morale 54

Morale Self service Government Banking 54

Eptica

APRIL 30, 2020

Whether this is supermarkets avoiding overcrowding through queuing systems or banks offering mortgage interest holidays, consumers want companies to put themselves in their shoes and respond accordingly. Demonstrate understanding Consumers are worried and unsettled and they are looking for reassurance from the businesses that they deal with.

Self service 74

Self service Best practices Morale Banking 74

ProProfs Blog

SEPTEMBER 18, 2017

By delivering good customer services, you are more likely to take advantage of customer evangelism. Making customer service an integral part of your work culture will also lead to a better employee morale. Expert Advice: Top 3 Skills Required to Succeed in Customer Service. The Biggest Problem with Customer Support.

Customer Support 148

Customer Support Self service Morale Banking 148

Help Scout

JULY 13, 2021

If you sell something to them, you are (at least morally) responsible for their experience. Be in touch: Invest in customer service. Build better self-service resources. Get responsible: Center the customer’s perspective. They should not need to care about the business arrangements behind the scenes.

Customer Service 136

Customer Service Scripts Chatbots Airlines 136

Callminer

AUGUST 6, 2019

For example, the business focus of the head of retail operations for a bank may be to increase customer retention and lifetime value. How does AI help customer service agents? First, AI bots take the burden off agents with intelligent, satisfying self-service by resolving routine customer requests.

call center software 140

call center software Best practices Call Center Interactive Voice Response 140

Fonolo

SEPTEMBER 15, 2020

33% of the youngest generation have already entered the workforce, and around two-thirds already have bank accounts of some type. And nearly half of them use the big banks. In other words, these banks make things that ‘just work.’ 33% of the workforce has already entered the workforce - are you ready for them?

Banking 125

Banking Finance Interactive Voice Response Morale 125