Banking Interactive Voice Response Morale Self service 
Callminer
AUGUST 6, 2019
Decide if you need interactive voice response (IVR). The IVR system feature in call center phone systems is a good choice for businesses that want to automate frequent call center tasks to improve efficiency and save money. How does AI help customer service agents?
Stratifyd
MARCH 19, 2019
In a society where everyone carries a mini computer in their pocket, it’s important for companies to deliver a top-performing product or service. If a customer downloads a mobile banking app, they expect to deposit a check, transfer funds, or pay a bill seamlessly. The moral of the story is: QA = happy customers.
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Fonolo
SEPTEMBER 15, 2020
33% of the youngest generation have already entered the workforce, and around two-thirds already have bank accounts of some type. And nearly half of them use the big banks. In other words, these banks make things that ‘just work.’ So get a Visual IVR up and running on your website. At a time they choose.
Enghouse Interactive
OCTOBER 12, 2021
For more sensitive engagements, use voice biometrics to simplify authentication and eliminate the need for time-consuming, detailed questions. Add self-service so that customers can have control of how they engage with you. Use Artificial Intelligence to listen to what is being said, “why”, and the “what” behind it.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
An Automatic Call Distributor (ACD) typically works with Computer Telephony Integration (CTI) systems and Interactive Voice Response (IVR) to intelligently route incoming calls to the most appropriate agent. This is an effective means to slowing turn around and improving productivity by boasting morale.
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