PeopleMetrics
JANUARY 15, 2020
2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. No matter where you fall on that spectrum, here are 3 things to consider as you're thinking about your bank’s 2020 CX program: 1. Are different surveys needed for different touchpoints?
CSM Magazine
DECEMBER 4, 2023
A recent survey reveals that a significant 75% of investors believe companies should prioritize addressing ESG imperatives, even if it means foregoing short-term profitability. Moreover, benchmarking against industry standards offers insights into their ESG performance, highlighting areas of excellence or improvement.
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PeopleMetrics
APRIL 12, 2017
It has driven innovation in banking, and it has tranformed how businesses can ask for, and act on, customer feedback. Online surveys can capture feedback from customers in real-time and tie it to a specific event. Taking individual action on customer feedback is the final discipline growth banks are adopting ahead of non-growth banks.
Revation Systems
SEPTEMBER 3, 2019
HIPAA regulations describe essential practices for the healthcare industry, but don’t provide certification for protecting?sensitive For instance, a customer trying to reach their local bank branch may initiate the conversation through a chatbot on a mobile app. compliance and regulations liabilities. sensitive data.
Revation Systems
SEPTEMBER 3, 2019
HIPAA regulations describe essential practices for the healthcare industry, but don’t provide certification for protecting?sensitive For instance, a customer trying to reach their local bank branch may initiate the conversation through a chatbot on a mobile app. compliance and regulations liabilities. sensitive data.
Call Experts
JULY 27, 2023
At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.
Balto
AUGUST 3, 2022
We surveyed 361 executives across the United States for the purpose of this survey. Figure 1: Geographic Distribution of Survey Participants. Figure 2: Gender Distribution of Survey Participants. Figure 3: Age Distribution of Survey Participants. Figure 4: Title Breakdown of Survey Respondents. Demographics.
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