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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

She has a command to write on call center software and new technologies used in contact centers. To sustain within the competitive setting, it’s necessary for call centers to…”. An average turnover rate in customer contact centers is 30-45%, while in other industries it’s approximately 15.1%.

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Call Center and Contact Center Software Difference Complete Guide

Hodusoft

Over 50% of customers across all age groups prefer phone communication to reach out to a service team, making it the most-used channel for customer service, a survey by Zendesk found. HoduSoft offers both products under the brand name HoduCC, which incorporates a host of features and advanced techniques used in the industry.