25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency
Callminer
AUGUST 1, 2017
An average turnover rate in customer contact centers is 30-45%, while in other industries it’s approximately 15.1%. According to the Deloitte survey , it takes about $12k to replace an average call center agent. In such an environment, training is time-consuming and expensive. Jeff Toister.
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