Call Experts

JULY 27, 2023

At Call Experts, we routinely hit industry standards and have even received Platinum certification from our industry partner ATSI. In this blog, we will explore how contact centers have transformed the industry and discuss the key metrics that should be tracked to ensure continued customer satisfaction.

Call Center 52

Call Center Customer Service Multichannel Abandon rate 52

Callminer

AUGUST 1, 2017

An average turnover rate in customer contact centers is 30-45%, while in other industries it’s approximately 15.1%. According to the Deloitte survey , it takes about $12k to replace an average call center agent. In such an environment, training is time-consuming and expensive. Jeff Toister.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Hodusoft

JULY 16, 2021

Over 50% of customers across all age groups prefer phone communication to reach out to a service team, making it the most-used channel for customer service, a survey by Zendesk found. HoduSoft offers both products under the brand name HoduCC, which incorporates a host of features and advanced techniques used in the industry.

Contact center software 52

Contact center software Contact Center Call Center Interactive Voice Response 52